Event Coordinator, Customer Service​/HelpDesk

Job Summary:

This position is responsible for supporting Client's event team with open enrollment requests.

Key Responsibilities:

• Create benefit summaries
• Conduct plan audits
• Support key clients event staffing and logistics
• Provide open enrollment event and materials support for key account groups
• Support increased in-person event demand
• Support client projects and initiatives as needed

• Bachelor's Degree or equivalent business experience required
• 1-3 years of experience in business operations
• Customer service skills
• Strong written and oral communication skills

• Strong attention to detail is essential
• Advanced computer skills and knowledge of Microsoft Office Suite, especially Excel

• Advanced knowledge of client's Sales and Account Management processes, specifically with regards to Broker involvement and requirements.
• Strong customer service focus.
• Experience working in salesforce or similar CRM platforms a significant plus.
• Ability to concisely summarize information and provide workable solutions.
• Insurance industry background is preferred