Call Center Representative

About Inhabit Inhabit is a global Prop Tech software company serving over 5 million units in the residential and short-term rental property management industries. Our 1,500+ team members drive strategic partnerships, deliver best-in-class software solutions and services, and foster innovation and collaboration across software, payments, and insurance. Learn more at  Description The Call Center Representative serves as a frontline point of contact for customers, handling inbound and outbound interactions to answer questions, resolve issues, and provide accurate information.

They follow established procedures and schedules to deliver timely, professional support across phone, chat, or email channels. Through effective communication and problem solving, they help ensure a positive and reliable customer experience.

What You'll DoHandle inbound and outbound customer interactions via phone, email, and chat Respond to customer inquiries and provide accurate information regarding products or services

Resolve customer issues in a timely and professional manner

Follow established procedures, scripts, and workflows to ensure consistency and compliance

Document interactions, issues, and resolutions within internal systems

Escalate complex or unresolved issues to appropriate teams as needed

Maintain productivity, quality, and customer satisfaction metrics

Collaborate with internal teams to ensure efficient resolution of customer concerns

Adhere to assigned schedules to ensure proper coverage and service levels

Experience and Education Requirements High school diploma or equivalent is required

Strong communication skills, both verbal and written

Excellent customer service and problem-solving abilities

Ability to multitask and manage high volumes of interactions

Strong attention to detail and accuracy

Basic computer skills and familiarity with customer support tools or CRM systems

Ability to follow processes and work in a structured environment

Strong time management and organizational skills

Previous customer service or call center experience preferred

TypeFull-Time, Hourly Non-Exempt (overtime eligible)
Location Mason-OHWe have an in-office work style, with most team members working in the office from Monday to Thursday and remotely on Friday.

Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.#Inhabit hires#LI-CB1