Field Service Technical Phone Support - Mason, OH

Field Service Technical Phone Support - Mason, OH

Mason, OH

• Reviews performance reports and documentation from customers and field representatives, and inspects malfunctioning or damaged product to determine nature and scope of problem.
• Troubleshoots service requests from customers utilizing Team Viewer or via phone. Occasional after‑hours remote support may be required.
• Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
• Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
• Provides remote technical assistance to help troubleshoot and repair equipment.
• Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems.
• Develops service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product.
• Acts as a communication link between the customer and the company to ensure effective service.

Associate’s degree (A.A.) in Electronics Technology or equivalent, plus six months to one year related experience and/or training. An equivalent combination of education and experience may also satisfy this requirement.

• Microsoft Office
• CRM

VEGA Americas manufactures, distributes, and services process instrumentation to measure level, density, weight, and pressure. Our products have made industrial processes safer and more efficient for over 60 years.

VEGA Americas, Inc. is an Equal Opportunity employer. It is our policy that we will not discriminate against any person based on race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, disability, or veteran status.

We are proud to be an Equal Opportunity Employer. EOE AA Minority/Female/Vet/Disability