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Sr. Voice Engineer
Job in
Mason, Warren County, Ohio, 45040, USA
Listed on 2026-06-27
Listing for:
MMI
Full Time
position Listed on 2026-06-27
Job specializations:
-
Engineering
Systems Engineer, IT Specialist -
IT/Tech
Systems Engineer, IT Specialist
Job Description & How to Apply Below
Title:
Sr. Voice Engineer
Term: 6 Months C2H
Location:
Mason, OH
Position type:
Long term contract / contract to hire possible
Unfortunately, we cannot work with 3rd party & H1B employee’s.
Positions to be located in Mason OH to support client located in So California
Responsibilities and Position DescriptionThis position will be a member of a North American team responsible for delivery of voice infrastructure services in complex, large enterprise environments.
As a Senior Voice engineer responsibilities will include:
- Advanced administration, configuration, implementation, operation and maintenance of Cisco VoIP and Messaging platforms.
- Advanced administration, configuration, implementation, and maintenance of additional Cisco Call Center based telephony and application infrastructure.
- Tier 3 troubleshooting skills, including voice quality and network QoS.
- Resolving complex incidents and problems.
- Working with Telecom providers and 3rd party hardware/software maintenance vendors.
- Support of 24x7 business critical platforms and accounts.
- Degree in Engineering or Computer Science or equivalent experience.
- Voice Industry or Vendor Platform Certifications. Cisco certification/training essential.
- ITIL Foundation Certification preferred.
- Advanced ability to implement, configure, operate, and administer Cisco based VoIP Voice and Messaging platforms which include Cisco Unified Communication Manager, Unified Contact Center, Unity Unified Messaging, Gateways, Jabber Presence, and Softphone.
- 10+ years’ experience providing Voice Operations support services in a mid to large size organization supporting a variety of vendor platforms and technologies.
- Advanced knowledge of Telco services (PRI, DID, POTS, GS/LS Trunks)
- Understanding of TCP/IP, routing and switching protocols including SIP, LAN, WAN, VLAN
- Experience designing and/or supporting QoS, MPLS, VLANs, Multicast solutions.
Candidate must be in a position to pass a very stringent 10 Year Federal background and drug test including a polygraph test with the local City Police Department and Justice Department.
Additional InformationAll your information will be kept confidential according to EEO guidelines.
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