Lead Teller

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace where all employees feel respected, valued, and have an opportunity to contribute to the company’s success.

The Lead Teller position is located in the Deerfield Township Branch, Mason, OH. It is an in‑office role that requires working with the branch team to deliver a unique customer experience and support the branch’s financial objectives. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Coaches, mentors, and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Processes a variety of customer interactions and educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during the customer interaction and refers as appropriate.
• Engages customers in meaningful conversations to identify opportunities and make appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools, and resources.
• Demonstrates clear communication skills, transaction handling, and problem resolution processes. Assists the Branch Manager in performance management and new hire selection processes.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

PNC employees are expected to be:

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk – Assessing and effectively managing all risks associated with business objectives and activities to ensure adherence to PNC’s Enterprise Risk Management Framework.

Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.

Accuracy and Attention to Detail, Addressing Customer Needs, Coaching Others, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs.

Typically requires 1+ years of related experience. No specific degree is required; a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

No degree required.

No required certifications.

No required licenses.

Base Salary: $37,500.00 – $62,500.00. Salaries may vary based on geographic location, market data, and individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business, and/or individual performance.

PNC offers a comprehensive range of benefits for full‑time employees, including medical, dental, and vision coverage (with a Health Savings Account feature), prescription drug coverage, life insurance (employee and spouse/child), short‑term and long‑term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement, adoption, surrogacy, and doula reimbursement, educational assistance for select programs, a robust wellness program with financial incentives, maternity and parental leave, paid holidays, vacation days, and other paid time off based on eligibility.

If an accommodation is required to participate in the application process, please contact us by email at , including “accommodation request” in the subject line, your name, the job , and preferred contact method.…