Registration Specialist - Part Time (.FTE

Position: Registration Specialist - Part Time (.5 FTE)

Location: Mason, OH

Job : 1657

# of Openings: 1

Registration Specialist

Schedule: M/W/F - days

The Lindner Center of Hope is a nonprofit, comprehensive mental health center and global leader offering state‑of‑the-science diagnosis and treatment of the most pervasive mental illnesses of our time. One of the first centers designed as a fully integrated system of care to address deficiencies in mental health care as identified by the Institute of Medicine. Innovative residential assessment, inpatient and outpatient programs in partnership with UC Health serving more than 54,660 patients from around the world.

A leader in research and collaborations that are advancing the field and positioning Cincinnati as a national leader in mental health care.

We embrace the many talents, skills, and experiences our employees bring to Lindner Center of Hope. Everyone is encouraged to use their unique gifts to express ideas, make meaningful contributions to our programs and genuine connections with patients and family, as well as strengthen donor, referrer and community relations.

At Lindner Center of Hope, you’ll have the opportunity for a consistently rewarding career, working for an organization that shares your desire and ability to make a demonstrable difference in the lives of people living with mental illness.

This position provides administrative support to the clinicians providing outpatient services at the Lindner Center of Hope. This position works closely with the Intake, Patient Registration and Billing staffs to provide excellent service to patients and families receiving outpatient services.

Front Desk:

• Greets new and established outpatients upon arrival, complete registration and obtain and/or verify all demographic and insurance information, making updates or corrections in the patient account system as appropriate. Completes the Medicare Secondary Payer Questionnaire for all Medicare patients during the registration process.
• Obtains the appropriate signatures on consents and assignment of benefits. Scans insurance cards, picture , signed consents and other appropriate documents into the document imaging system.
• Collects co‑pay, deductible or other out‑of‑pocket liability and receives the patient.
• Reviews any outstanding balances with patients at check in and provides a patient statement upon request. Attempts to collect on past‑due balances or refer the patient to the billing department or financial counselor to make arrangements to settle bill.
• Counts and balances cash drawers/boxes daily. Prepares daily cash reconciliation report ensuring that receipts are posted correctly and submits all payments to the cashier at the end of each shift.
• Clearly documents all activity on the patient’s account in the patient accounting system.
• Work the assigned work queues on a routine basis as a self‑auditing tool to detect any missing registration information. Follow up as needed.
• Greets all visitors in a respectful manner as they enter the main lobby.
• Assists all visitors and staff members with questions and provides patients and visitors with a badge and directions to the appropriate areas of LCOH.
• Performs all other duties as assigned.

• High school diploma required.
• At least 2 years of experience in a doctor’s office or health care administrative position required. Experience working in a mental health setting preferred.
• Strong customer service skills and a high degree of confidentiality are required.
• Must have strong computer skills including Excel and Word.
• Receptionist skills involving answering the telephone, greeting patients/visitors, and making appointments are required.
• Ability to enthusiastically follow and model the Lindner Center of Hope mission, vision and values.

The physical demands of this position are consistent with those performed in a normal office environment, including occasional lifting, carrying, pushing or pulling, and sufficient manual dexterity to operate standard office equipment and ability to use a computer.

At LCOH, we are…