Residential Assessment Specialist

Position: Residential Assessment Specialist

Location: Mason, OH

Job :1696

# of Openings:1

Residential Assessment Specialist - Intake and Admissions

FTE: 1.0 (40 hours per week)

On Call Component:
Every third week

Req#: 1696

The Lindner Center of Hope is a nonprofit, comprehensive mental health center and global leader offering state-of-the-science diagnosis and treatment of the most pervasive mental illnesses of our time.

• One of the first centers designed as a fully integrated system of care to address deficiencies in mental health care as identified by the Institute of Medicine.
• Innovative residential assessment, inpatient and outpatient programs in partnership with UC Health serving more than 54,660 patients from around the world.
• A leader in research and collaborations that are advancing the field and positioning Cincinnati as a national leader in mental health care.

We embrace the many talents, skills, and experiences our employees bring to Lindner Center of Hope. Everyone is encouraged to use their unique gifts to express ideas, make meaningful contributions to our programs and genuine connections with patients and family, as well as strengthen donor, referrer and community relations.

At Lindner Center of Hope, you’ll have the opportunity for a consistently rewarding career, working for an organization that shares your desire and ability to make a demonstrable difference in the lives of people living with mental illness.

Provides exceptional customer service to all Lindner Center of Hope internal and external customers. This position conducts an assessment for clinical appropriateness and financial feasibility for residential services at the Lindner Center of Hope (LCOH). This position will be the initial point of contact for the patients, families, and referrers seeking care at the diagnostic and short-term residential treatment programs.

• Provides exceptional customer services to all internal and external customers of the Lindner Center of Hope. Identifies issues of customer service and acts to resolve issues within available options.
• In-depth knowledge of programs and services offered motes programs enthusiastically, exhibiting the highest level of professionalism, confidentiality and relationship skills.
• Work with the residential program leadership to be the initial, primary point of contact for patients and families about the program, conducting an initial assessment of the patient and their clinical needs. Determines if those needs can be met es recommendations to the treatment team/physician about whether a patient should be admitted, and reviews cases with clinical team as needed.
• Talks with patients/families about the various programs available, helping them understand which program will best meet their needs. Follows up with patients and families throughout their decision making process. Coordinate program tours for patients, families, and referrers upon request.
• Present pricing information and payment expectations prior to admission. Reviews payment alternatives with patients and families prior to admission to help them determine how they can pay for these private pay services.
• Works with external referrers to facilitate admissions and cultivate referrer relationships. Maintains collaborative relationship with external resources.
• Documents all calls in EPIC. Gathers and enters patient demographic and insurance information in EPIC. Track all calls and inquiries in other tracking mechanisms. Provide regular reports on activity.
• Participate in marketing and outreach activities as requested
• Ability to assess patients for risk of aggressive/escalating behavior, and ability to effectively manage escalating behavior.
• Recommends local travel accommodations. Arranges ground transportation for patients and families in the residential programs.
• Greets new residential patients ilitates the welcome process and collects payment
• Demonstrates flexibility in adapting to new or changing requirements.
• Participates in departmental and organizational performance improvement.
• Coordinating and developing the integrated summary within the CDA.
• May develop discharge and…