Certified Pharmacy Technician — Mason Service Center

Shift: 7:30am-6pm (4 days per week)

Rotating Saturday shifts every 4 weeks or so

This position is currently eligible for a $5,000 sign‑on bonus!

As a faith‑based and patient‑focused organization, Mercy Health exists to enhance the health and well‑being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Perform technical duties under direct supervision of a pharmacist related to dispensing medications as prescribed by physicians or other qualified prescribers. Contribute to outstanding quality control measures in performing duties related to customer service, work environment cleanliness, and medication management. Act as a mentor and guide to other support personnel based on proven job expertise.

• Communicate with existing Bon Secours Mercy Health employees, physician offices, or pharmacies via inbound and outbound calls
• Perform excellent customer service by phone with patients and other healthcare workers
• Educate patients on company wellness programs and opportunities for cost savings
• Communicate and discuss with fellow team members to reach department goals
• Assist in purchasing functions to maintain stock levels; reorder medications and supplies as indicated
• Accurately count and ensure timely delivery of medication orders
• Attach prescriptions/patient information/financial payment to a patient profile and ensure that all notated drug/allergy/health conditions are documented properly
• Type prescription information into electronic pharmacy system such as drug name, strength, quantity, directions, day supply, doctor information and/or transfer information

• High School Diploma or equivalent (e.g., GED)
• Must possess national certification as a Certified Pharmacy Technician (CPhT)
• Applied knowledge of insurance processing, customer service, or call center processes and practices
• Must demonstrate superior communication skills, both written and verbal
• Experience with performing pharmacy related calculations
• A positive attitude with a desire to help our members and be engaged with your team
• Must have a minimum of one year retail or mail‑order pharmacy experience

• High School Degree or GED

• Valid ExCPT Certification provided by the National Health Career Association or Pharmacy Technician Certification Board (PTCB) certification and registration with State Board of Pharmacy (required)

• Previous experience working in Retail, Ambulatory, Outpatient, Hospital, Acute Care, or Home Infusion Pharmacy (preferred)

• Ability to be proactive in a rapidly changing environment
• Engage with staff and patients in a professional manner
• Possess problem‑solving skills with excellent communication and interpersonal skills
• Require knowledge of pharmacy terminology, medication names, and aseptic technique

Benefits may vary based on the market and employment status.

• Competitive pay, incentives, referral bonuses and a 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short‑ and long‑term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you would like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia;
Petersburg, Virginia; and Emporia, Virginia, which are affirmative action and equal opportunity employers, please email  If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact the Talent Acquisition Team at