Director, Client Services Implementation

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies.

Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.

We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.

THE POSITION:

This position is responsible for the Patient Services program implementations (Hub, Patient Assistance Programs, Copay/Affordability Programs, and Direct-to-Patient Programs, including Standards Best Practice and Recommendations, and steps for all new and existing (where applicable) Patient Services programs under the direction of the Senior Director, Head of Implementations. The ultimate outcome of this position is to support EVERSANA and the Patient Services business unit in its efforts to satisfy all contractual obligations as they relate to the State of Work and patient outcomes.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for implementing and managing new client Patient Services programs.
• Manages the client relationships during the implementation.
• Is a key contact for clients during all implementation steps.
• Tracks and manages relevant internal work streams to maintain project discipline pertaining to both timelines and deliverables, including collaboration with the Project Management Organization (PMO) Project Manager (PM).
• Works with all required internal departments and personnel to set up clients for implementation and operations, including design, configuration, testing, training and post-launch support.
• Responsible for creation of implementation documentation for the client’s program, including Business Process Flows, Business Rules Document, Program Correspondence, Enrollment Form, and other documentation as requested.
• Responsible for approving system requirements documentation, including user stories, design documents, and data transfer agreements.
• Coordinates internal and external reviews of all implementation documentation.
• Plans, organizes and coordinates various projects, programs and services as needed by EVERSANA and Patient Services.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned

EXPECT
AT
IONS OF THE JOB:

• Travel (10-20% based on the location of the client and/or required client meetings)
• Hours (40-50 hours per week, 5 days of the week)

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

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