Mental Health Clinic Sales and Operations Lead - Front Desk

Sukoon Psychotherapy | Mason, Ohio

Help us grow a mental health practice that makes a real difference.

This is an On-site position with hybrid flexibility. but drivable distance to Mason, OH is required.

At Sukoon Psychotherapy, we believe mental healthcare should be compassionate, personalized, culturally sensitive, and grounded in evidence-based care.

Our mission is to create a safe and supportive environment where individuals and couples can heal, grow, strengthen relationships, and build lasting emotional well-being.

The word “Sukoon” means peace of mind—and that is what we strive to bring into every interaction with our clients.

We are a dynamic, growing mental health practice, and we are looking for someone who wants to grow with us.

This is not a traditional front-desk receptionist position.

We are looking for a highly motivated, organized, personable, and entrepreneurial individual who can help us deliver an exceptional patient experience while also playing a meaningful role in sales, operations, marketing, community engagement, and practice growth.

If you are someone who sees an opportunity and thinks, “How can we make this better?”, this may be the role for you.

As our Mental Health Care Sales & Operations Coordinator, you will be one of the faces of Sukoon Psychotherapy and an important part of the patient journey—from the moment someone first reaches out to us, through intake and scheduling, and throughout their experience with our practice.

You will also work closely with leadership to help grow the practice, strengthen our community presence, develop marketing initiatives, generate new ideas, and create opportunities for Sukoon to reach more people who need mental health support.

We want someone who doesn't simply complete assigned tasks.

We want someone who takes ownership.

Someone who is excited to learn the business, understand our patients and clinicians, identify opportunities, take initiative, test ideas, and help us take Sukoon to the next level.

You will help ensure that every person who reaches out to Sukoon feels welcomed, heard, respected, and supported.

Responsibilities include:

• Serving as a warm and professional first point of contact for patients and prospective patients
• Responding to phone calls, emails, website inquiries, and other patient communications
• Managing new patient inquiries and helping prospective patients understand our services
• Coordinating patient intake and onboarding
• Collecting and organizing necessary patient information and documentation
• Scheduling and coordinating appointments
• Helping patients find the appropriate therapist or service based on their needs
• Following up with prospective patients who have not yet scheduled
• Maintaining accurate patient and administrative records
• Coordinating with therapists and leadership to ensure smooth patient flow
• Supporting day-to-day clinic operations
• Helping maintain a welcoming, organized, and professional clinic environment

Mental healthcare is deeply personal. The way we respond to someone reaching out for help matters.

You will help ensure that prospective patients don't fall through the cracks.

You will:

• Respond promptly and compassionately to new inquiries
• Build trust and rapport with prospective patients
• Help people understand the services Sukoon offers
• Identify the appropriate next step for each inquiry
• Follow up consistently with prospective patients
• Help convert appropriate inquiries into scheduled appointments
• Track inquiries, follow-ups, and conversions
• Identify patterns and opportunities to improve our intake and conversion process
• Help develop systems that make it easier for people to take the first step toward therapy

This is sales with…