Hotel Front Desk​/Guest Service Rep

Job Details

Position: Guest Service Representative / Front Desk

Starting Salary Range: $15.00-$16.00/hour or more based on experience.

Wage Increases: New hires can earn wage increases at 30, 60, 90 days

Employment Type: Full-Time

Final date to receive applications: August 31, 2026

Are you passionate about hospitality and making sure every guest feels welcomed and cared for? Do you enjoy working in a team environment where collaboration and customer service are valued? We’re looking for a Guest Service Representative to join our Front Desk team!

We work as a team and take pride in supporting each other every day

We provide on-the-job training and support career growth within the company

We celebrate achievements and recognize the hard work of our team members

• Paid vacation, sick, bereavement, & jury duty
• Holidays paid at time & ½ when worked
• Travel with hotel room discounts
• Teammate referral bonuses
• Paid time off to volunteer in your community
• Employee Assistance Program with mental health resources

• Affordable health, dental, & vision plans for you and your family
• Low-cost accident, critical illness, & hospital coverage
• Flexible spending plans options
• 401(k) retirement plans with company contribution

• Serve as the first point of contact for our guests, creating a positive and welcoming experience.
• Greet and assist guests during check-in and check-out, ensuring smooth service with a friendly attitude.
• Handle guest requests, inquiries, and reservations with professionalism and attention to detail.
• Communicate with Housekeeping, Maintenance, and Sales teams to ensure seamless operations.
• Manage daily front desk duties, including payments, room assignments, and resolving any guest issues.

• A friendly, positive attitude with strong customer service skills.
• Ability to multitask and work well in a fast-paced environment.
• Strong communication skills and a professional approach to solving guest concerns.
• Basic computer skills and the ability to stand for extended periods.
• Prior hotel or customer service experience is a plus, but we are happy to train the right candidate!

At Raymond Management, we prioritize a team-centered culture where every member is valued, supported, and empowered to create high quality experiences for both teammates and guests. We manage an award-winning portfolio of Hilton and Marriott hotels across the U.S. and look forward to welcoming you.

En Raymond Management Company, el respeto es la base de nuestra cultura. Tratamos a todos por igual, abrazamos la diversidad y valoramos la perspectiva y el bienestar de cada persona.

Lee abajo para ver en español.

¿ Te apasiona la hospitalidad y asegurarte de que cada huésped se sienta bienvenido y atendido?
¿ Disfrutas trabajar en un entorno de equipo donde se valora la colaboración y el servicio al cliente? ¡Estamos buscando un Representante de Servicio al Cliente para unirse a nuestro equipo de Recepción!

Trabajamos en equipo y nos apoyamos mutuamente cada día.

Ofrecemos capacitación en el trabajo y apoyamos el crecimiento profesional dentro de la empresa.

Celebramos los logros y reconocemos el esfuerzo de nuestros compañeros de equipo.

• Vacaciones pagadas, días por enfermedad, duelo y jurado
• Días festivos pagados a tiempo y medio cuando se trabajen
• Descuentos en habitaciones de hotel al viajar
• Bonos por referir nuevos empleados
• Tiempo libre pagado para hacer voluntariado en tu comunidad
• Programa de Asistencia al Empleado con recursos de salud mental

• Planes de salud, dental y visión accesibless para ti y tu familia
• Cobertura de bajo costo para accidentes, enfermedades críticas y hospitalización
• Opciones de planes de gasto flexible
• Planes de jubilación 401(k) con contribución de la empresa

• Ser el primer punto de contacto para nuestros huéspedes, creando una experiencia positiva y acogedora.
• Recibir y asistir a los huéspedes durante el…