SMB Implementation Specialist

Overview

Our client a top company in Mason, OH is looking for an Implementation Support Specialist for a HYBRID role!

• Pay $20-23 Hourly

• Lead and coordinate SMB client implementations from kickoff through completion, ensuring key milestones are met on time.
• Serve as the primary point of contact for clients and brokers during the implementation process.
• Act as a liaison between clients and internal departments (Sales, Operations, etc.) to gather requirements and ensure accurate system setup.
• Track project status and report progress, issues, and risks to the Implementation Manager.
• Conduct virtual meetings with clients and internal teams to review implementation steps and resolve outstanding needs.
• Document client requirements clearly and manage updates within project tracking tools (e.g., SAP, Smartsheet).
• Ensure all standards and compliance procedures are followed throughout the implementation lifecycle.
• Complete seamless transitions to account service teams upon implementation completion.
• Collaborate with cross-functional teams to continuously improve the client onboarding process.

• Bachelor’s degree or equivalent work experience.
• 2+ years of experience in client operations, customer support, or client implementations.
• Exceptional written and verbal communication skills.
• Ability to manage multiple projects in a high-volume, fast-paced environment.
• Proficiency in Microsoft Office (especially Excel, Word, Outlook).
• Experience with SAP or other CRM/project tracking platforms preferred.
• Strong organizational and problem-solving skills with a keen attention to detail.

If you meet the required qualifications and are interested in this role, please apply today.

The Solomon Page Distinction
Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.

About Solomon Page
Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results.

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Opportunity Awaits.