IT Support Specialist

The IT Support Specialist installs, modifies, and makes minor repairs to personal computer hardware and software systems, and provides technical assistance and training to system users by performing the following duties. Maintains Intranet website, report portal, Active Directory administration and maintenance.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Maintenance of all internal website for both content and navigation.
• Maintenance of the Active Directory and administration of all related data.
• Maintenance of on‑line reports and the report portal.
• Maintains software, and telecommunications services such as personal computers, system software, software applications, printers, modems.
• Maintains the Intranet site and helps users deliver content to the site.
• Collects data sets for internal users and formats reports based on that data.
• Inspects personal computer equipment and reads order sheet listing user requirements to prepare microcomputer for delivery.
• Installs or assists in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.
• Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer. Installs and tests software upgrades.
• Enters commands and observes system functions to verify correct system operation.
• Responds to the needs and questions of network users concerning systems operation, access to resources on the network and the operation of various software programs.
• Responds to inquiries and diagnoses system hardware, software, and operator problems. Replaces defective or inadequate software packages. Refers major hardware problems to manager for correction.
• Trains users on software and equipment usage.
• Recommends or performs minor remedial actions to correct problems.
• Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e‑mail, or in‑person communication.

• Associate’s Degree or equivalent from a two‑year college or technical school.
• One (1) year of related experience and/or training.