IT Operations Manager

Job Title: IT Operations Manager

Location: Mason, OH (Onsite)

Vernovis is a Total Talent Solutions company that specializes in Technology, Cybersecurity, Finance & Accounting functions. We help professionals achieve their career goals, matching them with innovative projects and dynamic direct hire opportunities across Ohio and the Midwest.

We are looking for an IT Operations Manager who will drive the consolidation and standardization of global IT support, eliminate technical debt and redundant systems, transition Level 1 & Level 2 service desk functions to a 24 x 7 x 365 managed service partner, and establish vendor‑managed NOC and SOC operations. This hands‑on leadership role requires strong technical depth, vendor governance experience, and proven success leading complex, multi‑site IT transformations.

• Partner with the EU & MEIA Region Global IT Operations Manager to unify global support models.
• Rationalize application portfolio and licensing footprint.
• Harmonize incident, change, problem, and asset management processes.
• Oversee onboarding of 24x7x365 support coverage.
• Establish and govern vendor‑managed NOC and SOC functions.
• Actively manage performance issues, service gaps, and contract alignment.
• Deliver operating expense reduction while improving service quality.
• Identify and prioritize remediation of technical debt.
• Serve as escalation point for major incidents and service disruptions.
• Lead root cause analysis and long‑term corrective action planning.
• Balance strategic transformation with day‑to‑day operational stability.
• Hands‑on US Regional support for end users as required.

• 10+ years of progressive IT operations and infrastructure leadership.
• Demonstrated success transitioning service desk operations into a 24x7 MSP model.
• Experience establishing or governing vendor‑managed SOC and NOC services.
• Hands‑on experience with infrastructure modernization and cloud migration.
• Demonstrated ability to eliminate technical debt and rationalize technology stacks.
• Ability to operate effectively in a cross‑cultural, global partnership environment.
• Expert end user hardware & software support skills in a corporate environment.
• Cybersecurity governance & Compliance Frameworks.
• Microsoft technology stack including M365, Azure Active Directory & on‑Premise AD.
• SaaS based identity management & SSO technologies.
• Enterprise infrastructure (network, server, storage, data circuits, virtualization).
• Cloud platforms (Azure, AWS, or equivalent).
• Desktop automation, deployment and support (US Region).
• ITIL‑based service management.
• Clear communication across global teams.

• Health, Dental, and Vision insurance.
• Voluntary Short‑Term and Long‑Term Disability.
• Voluntary Life Insurance.
• 401(k) retirement plan.

Vernovis provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.