Advanced Software Engr

Advanced Software Engineer – Intelligrated Systems, LLC, Mason, OH Responsibilities

• Provide professional coverage of Technical Support Helpdesk with a specific focus on PLC‑controlled machines and subsystems or control systems based on C/C++ programming languages.
• Support focus on accuracy, timely feedback, and customer satisfaction.
• Drive timely identification, investigation, resolution, root cause analysis and replication of technical issues.
• Build internal relationships to expedite complicated cases.
• Develop broad understanding of customer needs.
• Support the knowledge‑sharing mindset, methodology, and tools.
• Help develop Technical Support processes.
• Ensure proper documenting and recording of all activity and communication.
• Address systemic coordination issues.
• Part of a team that is solving complex technical problems for customers.
• Apply highest standards of customer support.
• Balance systematic analysis with decisiveness.
• Consistently make and execute timely decisions in the face of complexity and/or ambiguity.
• Identify, investigate, troubleshoot, analyze, and resolve technical issues.
• Track requests resolution.
• Debug software defects and analyze source code for proprietary material‑handling controls systems.
• Create root cause analysis documents.
• Establish and follow methodologies.
• Develop and share knowledge.
• Provide technical training.
• Suggest enhancements to advance projects.
• Assist product and process certification.
• Develop technical and software improvements.
• Test and implement software changes.
• Present to leadership and external customers.
• Build business acumen while learning to address customers’ technical needs.

• Qualified applicants must have a Bachelor’s degree or foreign equivalent in Engineering, Computer Science, or a related field, and 5 years of professional experience.
• Must have at least 3 years of experience with the following: ability to code in at least one language; advanced level experience programming PLC and/or troubleshooting PLC ladder logic.
• Must have 2 years of experience with the following: experience reading, reviewing, and interpreting electrical schematics and network drawings.
• Must have 1 year of experience with the following: customer support and/or customer facing experience.
• Up to 10% domestic travel required.
• Telecommuting permitted up to two (2) times per week.

• Location:
  
  Mason, OH
• 40 hours/week
• Employee Referral Fee: $1500
• If offered employment must have legal right to work in U.S. (EEO)