SAP Functional Analyst - Level 3 - Service Management

Location: Mason, OH, 45040

Requisition Number: 226390

Cintas is seeking an SAP Functional Analyst-Level 3-Service Management who will primarily implement, configure, and support SAP S/4

HANA Service to enable efficient, end-to-end service operations. The role focuses on optimizing service order management, service contracts, repair processes, and service billing while ensuring seamless integration with finance, logistics, SAP FSM, and SSAM.

• Configure, implement, and support SAP S/4
  
  HANA Service Management.
• Design and manage end-to-end service processes including service contract, service orders, quotations, confirmations, in-house and field service execution, and SLAs.
• Collaborate with business stakeholders to gather requirements and translate them into functional solutions.
• Create functional specifications and coordinate with ABAP/CTP, CPI and FSM integration developer teams, including knowledge of CDS Views, Fiori Apps, and service workflow enhancements.
• Support data migration and master data setup for equipment, service products, partners, contacts, territories.
• Execute configuration, testing (unit, integration, UAT), and deployment activities.
• Prepare documentation, user training, and knowledge transfer materials.
• Support continuous improvement, system upgrades, and S/4
  
  HANA transformations.

Required:

• Bachelor’s degree (or foreign equivalent) or equivalent based on education and/or experience.
• Minimum five years of experience in SAP S/4 Service.
• Strong configuration experience across Service Quotations, Service Orders, and Service Confirmations, including transaction types, item categories, SLA profiles, confirmation controls, and lifecycle integration from request through execution and billing.
• Hands‑on configuration of Service Contracts, SLA definitions, response profiles, entitlement checks, and end‑to‑end pricing (condition technique).
• Expertise in configuring Service Master Data and organizational structures, including Service Organizations and assignment to controlling objects, plants, and storage locations for service parts, and alignment with finance and logistics structures.
• Advanced configuration of Actions, Text, Partner, and Date Determination Profiles enabling automated behaviors for service execution, SLA tracking, partner assignment, scheduling logic, and downstream integration readiness.
• Configuration experience in Fiori‑first S/4
  
  HANA Service landscapes, including Fiori catalogs & groups, role‑based access to service applications, field enablement/suppression in collaboration with development, and functional specifications for custom Fiori applications.
• Experience with cross‑module integration (SD, MM, FI/CO, PTP, RTR, ECM, FSM, SSAM) and external legacy systems via SAP CPI.

• Comprehensive medical, dental, and vision benefits with premiums below the national average; four medical plan options, one at zero cost.
• Competitive pay.
• 401(k) with company match, profit sharing, and employee stock ownership plan (ESOP).
• Disability, life, and AD&D insurance, 100% company paid.
• Paid time off and holidays.
• Skills development, training, and career advancement opportunities.

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.