Infra Services Analyst Senior Advisor

Anticipated End Date:

Position Title:

Infra Services Analyst Senior Advisor

Job Description:

Infrastructure Services Analyst Senior Advisor

Location:

Ideal candidates will be able to report to our Pulse Point location at 4241 Irwin Simpson Road, Mason, OH 45040.

This role requires associates to be in-office 3-4 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Work Hours:

Monday to Friday, 8:00 am to 5:00 pm

The Infrastructure Services Analyst Senior Advisor is responsible for serving as an escalation point for the most complex systems issues or resolutions.

How You Will Make an Impact:

* Solves problems, performs analysis, researches, and tests functions for systems and networks.

* Provides trouble resolution on complex problems.

* Develops root cause analysis activities that resolve significant system issues.

* Provides advanced trouble resolution and serves as point of technical escalation on complex problems.

* Provides advanced technical guidance and leadership to the technical engineers within the organization.

* Represents major upgrades and business system replacements in change control.

* Develops reports supporting strategy and direction for management.

* Acts as a subject matter expert among peers, with manager and senior management.

* Serves as technical merger and acquisition lead as needed.

* Leads Level 3 and 4 incident recoveries; may organize the efforts of other analysts as part of incident recovery.

* Leads root cause analysis efforts.

Minimum Requirements:

* Bachelor's degree in Information Technology, Computer Science, Engineering (any), or related.

* Eight (8) years in any occupation with IT or related experience.

Experience Requirements:

* Eight (8) years in any occupation with IT or related experience must include:

* Six (6) years of experience with incident management process and methods.

* Five (5) years of experience with Service Now, eportal incident management tool, and application debugging using eclipse and RAD.

* Five (5) years of experience with Postman, SOAP, API, Microservices, Apigee, Docker, Data Power, Web Sphere, MQ, Message Broker, HTTPS, Kafka and Splunk.

* Five (5) years of experience with Java, J2EE, Angular JS and Siteminder.

* Five (5) years of experience in F5 Load Balancer, OAuth security, SSL, IP routing, and firewall technologies, F5, VMWare, and ESX Hosts.

* Five (5) years of experience with Oracle, SQL, Mongo, DB2, Redis Cache, and data caching.

* Five (5) years of experience with Cloud platform migrations, monitoring and maintenance, including AWS, Google Cloud, Kafka platform, EKS, Lambda, and S3.

APPLY:

Job Level:

Non-Management Exempt

Workshift:

Job Family:

IFT  IT Infrastructure & Support

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become…