IT Operations Manager

Vaco is partnering with a global organization to identify an experienced IT Operations Manager to lead their infrastructure environment. This is a direct hire, fully onsite role in Mason, OH.
*** This position requires U.S. citizenship due to security clearance requirements
*** The IT Operations Manager will remain close to the technology, contributing directly to day-to-day technology and infrastructure operations. This role will be instrumental in driving global standardization, optimizing vendor partnerships, and enhancing service delivery across multiple regions. This is a hands-on leadership position requiring both strategic oversight and operational execution. The ideal candidate will have experience working with global teams (including Europe and other time zones), as well as selecting, onboarding, and governing IT vendors and managed service providers.

Responsibilities:
Lead the consolidation and standardization of global IT support models across North America, Europe, and other regions Partner closely with international IT leaders to ensure alignment across time zones and cross-cultural teams Evaluate, select, and onboard new IT vendors and managed service providers to support evolving business needs Establish and enforce vendor governance frameworks, including performance management, SLAs, and contract alignment Transition Level 1 and Level 2 service desk functions to a 24x7x365 managed services model Stand up and oversee vendor-managed NOC and SOC operations Rationalize application portfolio, eliminate redundant systems, and reduce technical debt Drive continuous improvement across ITIL-based processes (incident, problem, change, and asset management) Act as escalation point for major incidents and lead root cause analysis and long-term remediation efforts Balance strategic transformation initiatives with day-to-day operational support, including hands-on regional support as needed Deliver cost efficiencies while improving service quality and user experience Quarterly travel to Europe to support alignment with international stakeholders and initiatives.

Experience:

8+ years of progressive experience in IT operations, infrastructure, or service delivery leadership Proven experience working with global teams, particularly across Europe and multiple time zones Strong background in IT vendor selection, onboarding, and ongoing vendor management/governance Experience transitioning service desk operations to a managed service provider (MSP) model Demonstrated success implementing or managing vendor-led NOC and SOC services Hands-on experience with infrastructure modernization, cloud platforms (Azure, AWS), and enterprise systems Strong track record of reducing technical debt and optimizing technology stacks Deep knowledge of ITIL-based service management practices Expertise supporting end-user environments, including hardware, software, and desktop deployment

Experience with Microsoft technologies (M365, Azure AD, on-prem AD) and identity/SSO solutions Familiarity with cybersecurity governance and compliance frameworks Strong communication skills with the ability to collaborate effectively across global teams Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact  .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications.

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