Business Analyst

Job Description

At EVERSANA®, we are proud to be a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 6,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 670 clients ranging from innovative biotech start-ups to established pharmaceutical companies.

Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

The Business Analyst will lead day-to-day development of requirements (business, functional, non-functional and technical) gathering, process (business, systems and technical) modeling, Wireframe Design, Report Design, User Story Development and technical liaison using standardized methodologies. Our top goal is always to meet the needs of our clients (internal & external), thus our expectations are to work with management, IT, Security and business operations to analyze, design, implement and support active initiatives.

Travel may be required.

Hours:

40 hours per week, Monday through Friday with occasional night/weekend deployments.

• Facilitate cross functional requirements gathering sessions (between Business Operations/Functional Leads, IT, Security, Compliance, Clients, etc)
• Translate business rules, requirements & process flows into User Stories, System Process Flows, Wireframes, or other requirements documentation format (JIRA, Azure Dev Ops, Miro, Visio)
• Provide strong collaboration between impacted team members & clients (Confluence)
• Develop and maintain Data Transfer Agreements (DTAs) that map between source and target systems
• Diagram current/future state Business/Operations & System Processes (Visio, Miro)
• Create or assist others in writing user documentation, work instructions, and procedures
• Handle multiple, concurrent projects of moderate or complex scope
• Liaison with pharmacy, sales, marketing, compliance, and/or legal where necessary
• Ensure adoption of the standardized project processes implemented within EVERSANA
• Perform research into project-related issues and products
• Support projects post-deployment during hypercare
• Effectively communicate to team members and stakeholders in a timely and clear fashion
• Liaise with project stakeholders on an ongoing basis
• Develop progress reports, proposals, requirements documentation, and presentations
• Proactively identify potential changes in project scope, issues and risks and devise contingency plans
• Translate business use cases into API capabilities
• Mentoring and supervision of junior Business Analysts
• Demonstrate flexibility and open-mindedness

• Minimum 5 years of experience as a Business or Systems Analyst
• Minimum 2 years experience working in Pharmaceutical/Life Sciences
• Degree in Healthcare, Business, or Information Technology strongly desired
• Experience in collecting, defining business requirements and testing
• Familiarity with business analysis concepts, tools and techniques
• Familiarity in Microsoft Office applications, especially Project, Word, Excel, Visio, Power Point
• Ability to interact with people from all disciplines with all levels of experience
• Experience at working both independently and collaboratively

• Healthcare or Patient Services experience
• Customer Relationship Management System experience

The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position. Office:
While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

We are an Equal Opportunity Employer. We provide reasonable accommodations for qualified applicants with disabilities in accordance with the Americans with Disabilities Act and applicable laws.