Advanced Electrical Engineer

Overview

Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk with a specific focus on PLC-controlled machines and subsystems. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases.

You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues.

• Be part of a team that is solving complex technical problems for the customer
• Learn to apply highest standards of customer support
• Build business acumen while learning to address customer's technical needs

YOU MUST HAVE

• Bachelor’s Degree in Engineering or Computer Science
• At least 6 years of experience troubleshooting automated material handling equipment
• Advanced level troubleshooting skills
• Experience programming and installing Allen-Bradley PLCs, Siemens PLCs, Panel View (HMI), and/or Lenze PLCs
• Experience troubleshooting VFDs, 3 phase motors, wiring schematics, etc.

WE VALUE

• Customer facing experience
• Mentor/Educate younger engineers
• Ability to focus on relevant information and identify and execute on key details
• Capability to apply broad knowledge of one professional discipline or advanced knowledge of specific technical/operational practices
• Ambitious and able to work with little supervision by consistently taking the initiative to get things done
• Capability to update, modify, and perfect working methods in your role by following defined procedures
• Interest and skill to collaborate with engineering functional teams
• Ability to consistently make and execute timely decisions even in the face of complexity
• Dexterity to evaluate, recommend, and implement technical solutions based on standard or accepted technical practices
• Ability to quickly analyze, incorporate, and apply new information and concepts
• Experience with SQL, creating queries, and data analysis
• Excellent interpersonal and verbal & written communication skills
• Strong continuous improvement mindset, strong leadership impact
• Experience with  and Share Point
• Demonstrated experience with Knowledge Management & Call Center Management
• Good administration skills
• Some experience with a variety of the business’ product programming language