SAP Functional Analyst-Level 3-Service Management

SAP Functional Analyst – Level 3 (Field Service Management)

Cintas is seeking a SAP Functional Analyst-Level 3-Field Service Management who will be primarily responsible for implementing, configuring, and supporting SAP FSM to enable efficient planning, execution, and monitoring of field service operations. This role ensures seamless integration between SAP FSM and SAP S/4

HANA Service, delivering an end‑to‑end digital field service experience from service process through execution, confirmation, and the ability to translate dispatcher & operations needs into FSM solutions.

• Implement, configure, and support SAP Field Service Management (FSM)
• Design and manage end‑to‑end field service processes, including:
  • Service order execution
  • Field technician dispatching and scheduling
  • Mobile execution with SSAM
  • Time, material, and expense capture
• Integrate SAP FSM with SAP S/4
  
  HANA Service Management via SAP CPI
• Collaborate with SAP S/4
  
  HANA teams to support:
  • Service orders and confirmations
  • Equipment and functional location data
• Support master data and transaction data synchronization between S/4
  
  HANA and FSM
• Execute testing cycles (unit, integration, UAT) and support go‑live activities
• Troubleshoot production issues and provide ongoing application support
• Prepare functional specifications and coordinate with technical teams
• Create documentation, user training materials, and support knowledge transfer
• Support continuous improvement initiatives and system enhancements

• Bachelor’s degree (or equivalent) or equivalent based on education and/or experience
• Minimum of 5 years of experience in SAP Field Service Management (FSM)
• Hands‑on experience integrating SAP FSM with SAP S/4
  
  HANA Service with SAP CPI
• Strong techno-functional knowledge of SAP FSM components such as planning and dispatching, master data configuration, authorization and security, SAP FSM SDK and extension framework, Smart Forms and checklists, Business Rules and workflows
• Experience working in integration with S/4
  
  HANA Service Management, Project Systems and Plant Maintenance via SAP CPI

• Comprehensive medical, dental and vision benefits with premiums below the national average
• Four different medical plan options, with one plan offered at zero cost
• Competitive pay
• 401(k) with company match, profit sharing and employee stock ownership plan (ESOP)
• Disability, life and AD&D insurance, 100% company paid
• Paid time off and holidays
• Skills development, training and career advancement opportunities

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.