Desktop Support Specialist

Responsibilities

• Own the full PCaaS (PC as a Service) lifecycle: deployment, new-hire setups, hardware refreshes, and decommissioning
• Provide day-to-day end‑user support (desktops, laptops, printers, peripherals, mobile devices, and unclassified PCs in SCIF environments)
• Manage printer support, peripherals ordering/stockpiling/installation, and electronic waste disposal
• Support conference rooms, meeting AV setups, and ad‑hoc meeting/event technical needs
• Assist with real estate transactions, program buildouts, and facility moves (cabling, port activation, new closet setup)
• Troubleshoot and support manufacturing & engineering tools, shop‑floor terminals, and related peripherals
• Perform patching, basic administration, storage management, and data protection tasks
• Handle network operations: port activation/troubleshooting, Wi‑Fi coverage, LAN/WAN, VPN, WAP and switch installation/support
• Participate in data closet management, cable management, and physical infrastructure upkeep
• Support disaster recovery tasks, backup verification, and basic business continuity activities
• Manage SLA compliance, CSAT scores, ticket backlog, and major incident support
• Perform data spill remediation, system compliance checks, and support security applications
• Partner with business units, manufacturing teams, engineering groups, and external vendors as needed
• Take complete ownership of issues until full resolution has been achieved

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent hands‑on experience + certifications, e.g., CompTIA A+, Linux+, Security+, or equivalent).

• 2–5 years of broad IT support experience in a manufacturing, engineering, or similar industrial environment

• Desktop / laptop / imaging / Paas lifecycle
• Networking (switches, WAPs, VPN, Wi‑Fi troubleshooting)
• Printers, peripherals, and shop‑floor hardware
• Basic storage, backup, and disaster recovery concepts
• Security tools, data spill remediation, and compliance requirements
• Ticketing systems, SLA/CSAT tracking, and backlog management

• Strong customer service mindset and ability to explain technical issues to non-technical users
• Excellent prioritization and multitasking in a high-pressure production environment
• Resourceful “figure it out” attitude — you enjoy variety and learning new systems quickly
• Team player who can mentor others and elevate intelligently as needed

• Valid driver’s license and reliable transportation
• Ability to lift up to 50 lbs, work in manufacturing areas, climb ladders, and crawl under desks
• Willingness to participate in on‑call rotation and occasional after‑hours/weekend work