Senior Implementation Analyst

The Implementation Analyst will support multiple technology implementation initiatives by assisting with planning, coordination, execution, and post-go-live support activities. This role will work closely with IT teams, business stakeholders, vendors, field technicians, and support teams to ensure successful deployment of hardware, software, system enhancements, and business process changes.

The analyst will serve as a key liaison between technical teams and business partners, helping ensure project milestones remain on schedule, risks are proactively managed, and operational disruptions are minimized.

• Support the planning, coordination, and execution of IT implementations and technology deployments.
• Coordinate hardware, software, infrastructure, and business process rollouts.
• Track project milestones, deliverables, issues, risks, and dependencies.
• Troubleshoot enterprise networking environments, including switches, routers, wireless access points, and SD-WAN solutions.
• Support Cisco and/or Meraki networking environments.
• Configure, provision, enroll, and troubleshoot iOS/iPad devices.
• Support enterprise Mobile Device Management (MDM) platforms such as Intune, JAMF, Workspace ONE, or Air Watch.
• Assist with application deployment and end-user device troubleshooting.
• Troubleshoot TCP/IP, DNS, DHCP, VPN, Wi-Fi connectivity, firewall, and device-to-application communication issues.
• Coordinate with vendors, field technicians, and business stakeholders during installations, migrations, and production support activities.
• Support testing, data validation, system readiness, and implementation activities.
• Maintain project documentation, technical procedures, and implementation records.
• Provide training and implementation support to end users and business teams.
• Participate in post-go-live hypercare and issue resolution.
• Identify potential risks and elevate critical technical or operational issues appropriately.
• Help minimize business disruption during technology implementations and production rollouts.

• 3+ years of experience supporting IT implementations, technology deployments, infrastructure rollouts, or field technology operations.
• 2–3 years of hands‑on experience troubleshooting enterprise networking environments.
• Experience with Cisco and/or Meraki switches, routers, wireless access points, and SD‑WAN solutions.
• Experience supporting iOS/iPad devices, including provisioning, enrollment, configuration, application deployment, and troubleshooting.
• Experience with enterprise MDM platforms such as Microsoft Intune, JAMF, Workspace ONE, or Air Watch.
• Strong understanding of TCP/IP, DNS, DHCP, VPN, Wi‑Fi, and basic firewall troubleshooting.
• Experience coordinating with vendors, field technicians, and business stakeholders.
• Strong communication, coordination, documentation, and problem‑solving skills.

• Experience supporting retail store technology environments.
• Familiarity with Meraki MX, MS, and MR product lines.
• Experience with Air Watch, Intune, or other enterprise MDM platforms.
• Experience supporting POS systems, payment devices, printers, and other store technologies.
• Basic understanding of cloud networking and SaaS application support.
• Experience supporting installations, migrations, and production environments.
• Cisco CCNA, Meraki ECMS, CompTIA Network+, Microsoft Intune, or related certifications.

• Associate's or Bachelor's degree in Information Technology, Computer Science, Business, or a related field is preferred.
• Equivalent professional experience may be considered in lieu of formal education.
• Candidates with strong implementation/project deployment experience and proven network troubleshooting skills may be considered without all preferred educational or certification requirements.

The ideal candidate is a hands‑on IT implementation professional with strong enterprise networking and mobile device support experience. The candidate should be comfortable coordinating technology deployments across multiple teams, troubleshooting network and device issues, working with vendors and field technicians, and providing support throughout implementation and post‑go‑live activities.