Agency Support Associate

About Inhabit Inhabit is a global Prop Tech software company serving over 5 million units in the residential and short-term rental property management industries. Our 1,500+ team members drive strategic partnerships, deliver best-in-class software solutions and services, and foster innovation and collaboration across software, payments, and insurance. Learn more at  Rental Guardian Rental Guardian  is Inhabit’s leading insurance product offering within their vacation short-term rental division;

we provide vacation protection solutions built for the vacation rental industry. Rental Guardian partners with Insure Stays (dba Sandhills Insurance Group), a licensed insurance agency, and nationally recognized underwriters to provide products best suited to the needs of the short-term rental industry. These products include travel insurance, property protection and a liability protection bundle, which protects the property manager and homeowner.

The rapid growth of the company has created a wealth of career opportunities. We have a modern, relaxed office environment with premium facilities and tremendous advancement opportunities within the company.

Job Description The Agency Support Specialist is a role within Insure Stays, a 50-state insurance-licensed agency and sister company of Rental Guardian. The agency focuses on our partnerships with highly rated underwriters, brokers, agents, TPAs and technology providers to develop and manage insurance programs and services powered by the Rental Guardian platform. This role will support core agency functions including licensing and training, underwriting and account approval, surplus lines policy delivery, reporting and filing and compliance support.

What You’ll Do (Functions & Responsibilities)
Licensing Support Become familiar with travel insurance policy delivery, service, and management, including approved materials and program descriptions

Become familiar with travel retailer regulations and requirements for certifying, reporting, managing and training authorized retailers under the agency and assist with documenting related business practices and processes.

Become an expert in NIPR licensing process and support.

Support ongoing review of client websites to ensure compliance with basic rules for offering travel and damage protection products and services.

Underwriting Support Become familiar with program underwriters and their underwriting requirements and processes for screening applicants for coverage approval

Become familiar with products and related approved materials and program descriptions

Become an expert in use of proprietary software to prepare coverage, bordereaux and experience reports related to underwriting functions.

Assist with preparation of monthly bordereaux and agency premium payment reports

Surplus Lines Policy, BDX and Reporting Support Become an expert in using proprietary and third-party software related to surplus lines policy reporting and surplus lines tax calculation and payment through these systems.

Follow prescribed processes to support the timely and accurate delivery and reporting of policies and endorsements

Work with accounting regarding payments as they relate to underwriting activities, surplus lines policy and tax reporting and retailer compliance

Perform data entry tasks associated with the role Support other insurance processes as necessary

Compile BDX reports for BDX payments to underwriters

Support department managers in the performance of ad hoc tasks and activities.

What We’re Looking For (Minimum qualifications)
Strong organization skills

Strong communication skills

Underwriting experience (preferred)
Excel expertise

Strong sense of initiative and ability to thrive in a start-up esque environment

Ability to meet the requirements of scheduled activities while balancing competing priorities

Desire to progress and learn new skills

Works well in a team environmentA result orientated attitude

Commitment to meeting the needs of fellow employees and external customers

Ability to learn proprietary and third-party software

Proficiency in Microsoft Windows and Microsoft Office Suite Experience working in a start-up or rapid-growth…