Lead, Project Management

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Manages and executes Relocation Project Management services on assigned projects utilizing and managing a team of professionals to provide superior client service. Projects may be larger, more complex, and vary in scope. This is a player/coach role.

Maintain up-to-date project time forecasts that accurately reflect the staffing requirements across all sites. Reallocate resources as needed based on regional demand. Review and approve staff time sheet entries. Review, revise, reconcile, and verify invoices within the timeframe specified by accounting. Develop, manage, review, and approve all reports for submittal to client. Ensure internal project administrative close-out activities are adhered to across all projects.

Ensure team is meeting or exceeding all RPM KPIs.

Act as a player/coach overseeing the planning, scheduling, and implementation of project scope or delegating responsibilities based on regional demand. Proactively manage project-related issues associated with Relocation Project Management team. Ensure JLL best practices and policies are being followed. Support in the development of the Relocation Project Management account. Provide leadership and guidance in the area of service delivery quality and monitor quality results.

Ensure operations manual/playbook is in place and updated on account. Review project status and tracking reports on a routine basis to ensure deliverables are being achieved. Support the preparation of various RFPs needed for vendor and contractor services for the region. Ensure the incorporation of best practices into projects. Ensure project processes are managed in accordance with the client's and JLL policies and procedures.

Ensure data input into the CAFM system to maintain occupancy information. Develop and deliver required project-specific reporting. Comply with all JLL policies and procedures, including but not limited to time and expenses, ethics, and business practice. Oversee the work orders and small project management, including but not limited to furniture reconfigurations and space enhancements.

Understand and manage client expectations, interact positively with client, and provide diplomatic, constructive, and productive feedback to accomplish end results. Proactively identify opportunities for improvement in project execution with client leadership. Establish regular communication channels with client and partners to obtain feedback and provide project updates. Coordinate smooth staff transition with the client and stakeholders when needed.

Provide as-needed assistance and guidance to subordinates and other members of the Relocation Project Management Group. Overall accountability for the results of those under direct supervision. Manage workload and staffing via forecasting tool, active project data, and dashboards to meet targets for region. Lead development of and adherence to policies, procedures, compliance, data accuracy, and contractual obligations in the region. Manage Employee annual performance plans, skills assessment, career development support, interviewing, and hiring for open positions.

Manage directly RPM staff, and delegate responsibilities and oversee work on multiple projects of varying complexity.

Mentor and train personnel. Provide recommendations regarding additional training and development of personnel. Provide guidance and training on development of scope proposals and proposal pricing.…