Manager, Workforce Administration

Manager, Workforce Administration

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues.

Those stories are part of what makes this such a special place to work.

Job Overview

The Manager, Workforce Administration leads a team of Workforce Administration professionals responsible for supporting workforce planning, position management, organizational maintenance, workforce reporting, and HR administrative processes. This role ensures the accuracy, integrity, and governance of workforce data while driving operational excellence across workforce administration functions.

The Manager coaches and develops a high-performing team, establishes efficient processes, monitors service delivery and quality standards, and partners with leaders across Human Resources, Workforce Management, Finance, Talent Acquisition, HR Operations, and business teams. This leader provides strategic direction, identifies opportunities for process improvement, and drives initiatives that enhance workforce data accuracy, organizational effectiveness, and the colleague experience.

The Manager, Workforce Administration is responsible for hiring, training, coaching, and developing hourly and/or professional colleagues while fostering a culture of accountability, continuous improvement, collaboration, and customer-focused service.

What You Will Do

• Lead and oversee a team responsible for workforce administration, position management, organizational maintenance, workforce reporting, and HR operational support.
• Hire, train, coach, and develop colleagues to deliver accurate, timely, and customer-focused workforce administration services.
• Foster a high-performance culture focused on accountability, continuous improvement, operational excellence, and exceptional internal customer service.
• Monitor productivity, service levels, quality metrics, workload distribution, and team performance to ensure departmental goals are achieved.
• Provide escalation support for complex workforce administration issues, organizational structure changes, position management requests, and data integrity concerns.
• Partner with HR Business Partners, Workforce Management, Finance, Talent Acquisition, HR Operations, Data Governance, and business leaders to support workforce planning and organizational initiatives.
• Ensure workforce data, position records, organizational structures, and employee information are maintained accurately and in compliance with established governance standards.
• Lead workforce reporting and analytics efforts related to headcount, turnover, retention, vacancies, position movements, organizational changes, and workforce planning activities.
• Drive process improvements that increase operational efficiency, strengthen compliance, improve data quality, and enhance the colleague and leader experience.
• Develop and maintain standard operating procedures, training resources, and quality controls to ensure consistency and scalability across the function.
• Manage departmental projects and strategic initiatives that support organizational growth, workforce optimization, and business objectives.
• Build strong partnerships across the organization through proactive communication, collaboration, and influence.
• Maintain regular, dependable attendance and punctuality.
• Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities.
• Perform other duties as assigned.

Skills You Will Need

Team Leadership:
Demonstrated ability to lead, inspire, coach, and develop teams while driving engagement, accountability, and high performance.

Strategic Thinking:
Ability to evaluate workforce trends, identify opportunities, and implement strategies that improve operational effectiveness and support business objectives.

Workforce Administration Expertise:
Strong understanding of workforce planning, position management, organizational structures, workforce reporting, data governance, and HR operational processes.

Analytical & Data-Driven Decision Making:
Ability to analyze workforce metrics, identify trends, develop insights, and make informed business recommendations.

Problem-Solving:
Strong critical thinking skills with the ability to investigate complex issues, evaluate risks, and implement effective solutions.

Communication:
Excellent verbal and written communication skills with the ability to influence stakeholders and present information to leaders at all levels.

Collaboration & Relationship Building:
Ability to build strong cross-functional partnerships and effectively navigate a matrixed organizational environment.

Process Improvement:
Experience identifying…