Veterinarian - Area Chief of Staff

Area Chief of Staff

Pay: $128,635 - $185,806 annually (variable pay available).

The Area Chief of Staff leads, develops, and manages associate veterinarians across hospitals to attract, engage, and retain high-quality providers. This role drives a culture of quality care, supports veterinary teams, and ensures adherence to the six domains of quality: safe, effective, patient/client centered, timely, efficient, and equitable care.

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits, as required by law.
• Own the controlled-substance inventory for relief doctors.
• Own doctor engagement and retention by assessing risk, proactively retaining, and creating community culture.
• Provide effective medical leadership by driving an inclusive, collaborative work environment with practice managers.
• Validate clinical skillsets of doctors, veterinary assistants, and technicians through record reviews, quality assignments, audits, and patient-safety reviews.
• Deliver veterinary services; time in clinical role varies by hospital size and productivity.
• Maintain a 100% hospital-based manager role; partner with DVQ to determine clinical time allocation.
• Oversee the coaching program for newly hired veterinarians to ensure a productive, knowledgeable onboarding experience.
• Ensure experiential learning for clinical, surgical, and dental skills tailored to individual veterinarian needs.
• Recruit veterinary talent in partnership with the Director of Veterinary Quality and Talent Acquisition team.
• Serve as a brand ambassador in the local veterinary community.
• Deliver an exceptional hospital experience to student externs, job-program participants, and candidates during hospital observations.
• Support associate doctors in achieving productivity goals through high-quality medicine, preventive care, and client experience.
• Deliver veterinary operations KPI’s for assigned hospitals with practice managers.
• Develop, execute, and revise plans to achieve targeted KPI’s and OGSM performance.
• Build a veterinary leadership talent bench and maintain a succession plan.
• Ensure compliance with Banfield clinical essentials, government regulations, and industry standards via assessments, reviews, and audits.
• Meet all local, state, and federal regulatory requirements, including controlled-substance management and radiation safety.
• Create and implement timely plans to resolve identified gaps.
• Champion preventive-care culture by demonstrating optimal wellness plan growth and retention.
• Build a "say-yes" culture that promotes client access and superior service to exceed client experience goals.
• Resolve client complaints related to medical standard of care in a timely manner.
• Manage medical-equipment inventory and new-equipment requests with the Director of Veterinary Quality.
• Deliver the highest level of veterinary care with professionalism and ethics, ensuring clients and pets receive exceptional experience.
• Build trust and gain confidence of clients through preventive care, diagnostics, treatment plans, home-care instructions, and follow-up visits.
• Perform other assigned duties as required.

• Quality – The consumer is our boss, quality is our work, and value for money is our goal.
• Responsibility – Individuals demand total responsibility, and associates support others’ responsibility.
• Mutuality – A mutual benefit is a shared benefit that will endure.
• Efficiency – We use resources to the full, waste nothing, and do only what we can do best.
• Freedom – We need freedom to shape our future; profit keeps us free.

• Leadership
  • Plans and aligns
  • Drives vision and purpose
  • Develops talent
  • Manages conflict
  • Attracts top talent
  • Communicates effectively
  • Drives results
• Financial Acumen
  • Manages complexity
  • Operates within functional requirements
• Technical Skills
  • Demonstrates strong problem-solving skills
  • Accurately follows instructions
  • Committed to continual learning
• Capabilities and Experience (Can Do)
  • Ability to multi-task
  • Organizational ability
  • Surgical skills (basic surgeries with standard instruments)
  • Problem-solving
  • Intellectual ability
  • Mathematical ability
  • Comp…