Manager, Store

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2 days ago Be among the first 25 applicants

This range is provided by Hollywood Feed. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$22.00/hr - $45.00/hr

Hollywood Feed was established in the 1950s, in Memphis, TN, as a pet supply store with friendly and knowledgeable service. More than half a century later, our love for pets is who we are today. Our associates are family and the face of each location. We care about each other, our pets, and our customers. Come and experience the passion and drive that makes Hollywood Feed what it is today.

The Store Manager reports to the Regional Manager and will oversee the retail location, employees and community engagement activities to enhance both business performance and customer satisfaction, always following Hollywood Feed’s first policy: "Do what is right by the customer."

• Required to work a minimum of 45 hours per week.
• Interview, selectively hire, and train employees for the retail location.
• Organize and oversee the schedules and work of employees.
• Oversee employees, facilitate effective communication with customers, assist as needed.
• Manage and direct the daily tasks and responsibilities of team members.
• Conduct or assist with timely and constructive performance evaluations.
• Administer disciplinary actions and terminations, in alignment with company policies.
• Responsible for closing the store 3 nights per week with one Saturday off per month.
• Required to attend Store Manager Meetings in person.

• Ensure orders are processed and received accurately through Hollywood Feed’s point of sale system.
• Conduct research and track purchases.
• Check out customer purchases.
• Create new customer accounts.
• Open and close registers.
• Perform other inventory management duties including physical inventory and cycle counts.
• Contributes to the team effort of placing and rotating merchandise to attract positive attention from customers and accomplishing related results as needed.
• Ensures availability of merchandise and services by maintaining inventory data through spot inventory counts and checks.
• Required to perform 6 of the 12 Cycle Counts to determine accuracy of store inventory.

• Oversee employees by leading and maintaining excellent customer service skills.
• Communicate openly and respectfully with supervisors, corporate office, and coworkers.
• Maintains and motivates a positive sales team that will increase sales and ensure efficiency through communication, incentives, and empowering your employees to take responsibility for their job and the store’s goals.
• Foster a spirit of teamwork within your store while motivating a positive sales team.
• Maintaining employee’s performance through coaching, communication, rewarding, counseling, and discipline.
• Performing a job performance appraisal for all employees at least two times per year.
• Holding the employees to the Hollywood Feed Standards of Business with a clean, organized, and safe location to ensure the protection of both customers and employees.
• Keep the store running smoothly and ensure that all the required daily tasks are completed properly through communication with the employees.
• Ensuring that all Hollywood Feed policies and procedures are followed, including compliance with legal requirements.
• Explore avenues to reach out into the community by attending or creating events to interact with the public via social media and maintain the store’s online presence.
• Plan, organize, and coordinate the recruiting, selecting, orientation, and training of employees.
• Addressing customer needs and resolving issues, ensuring positive and long-term customer relationships thus being a model for all employees to follow.
• Maintain operations by collaborating with regional managers and developing and identifying cost-effective advertising and hiring strategies.
• Confirm daily sales reports and cash receipts; ensure monies are deposited regularly, and reports are submitted as prescribed by company policies.

• Commitment to…