Target Optical - Manager - Store Systems

Target Optical - Manager - Store Systems

At Target Optical, we love the neighborhoods we belong to and that’s why we care for them. By listening and building relationships with one another, we help our guests get quality eye care products and services at a great value. We help people see more clearly and confidently for less by offering a great selection of trusted brands. Through the relationships we build, we’re proud and excited to help people look their best by carrying fashionable frames at a great value.

Together, we’re on a mission to change the way people think about vision care. We keep things real, keep focused on people and keep to our mission to bring a WOW! experience to your life, our guests’ lives and communities. See your future with Target Optical.

Target Optical is part of Essilor Luxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on Linked In!

GENERAL FUNCTION

The Manager
- Store Systems for the RLB is responsible for the support and sustainment of the Brand’s complex and diverse store systems. They will provide operational support on the current customer transaction projects as well as pro-actively work toward future needs. They will identify and recommend improvements in operational efficiencies, processes and productivity based on their experience and strategic analysis.

MAJOR DUTIES AND RESPONSIBILITIES

• Drive operationalizing and standardizing with existing and new store systems to ensure consistent, repeatable deployment plans and heightened Field execution
• Maintain effective relationships with store, field associates, brand partners and vendors as needed to ensure proper representation of in-store experience
• With IT and Category, serve as Operations liaison for POS & SME for store systems management including issue resolution, user acceptance testing and release management
• With Customer Care, serve as SME to ensure Order Tracker system functional requirements, deployment and sustainment plan meet Field and Brand needs
• With Eye Med, serve as SME to ensure current Exclaim and future eye Transform system functional requirements, deployment and sustainment plan meet Field and Brand needs
• Support the functional development of the customer transaction processes across store systems, inclusive of features, capabilities, and new functionality
• Establish processes and tools for support, sustainment and release management of live, chain wide store systems to enable our associates to deliver amazing customer experiences
• Proactively partner with IT & cross functional teams to review store system usage, performance and feedback to provide recommendations for future enhancements or address current issues.
• Develop tools and programs to ensure field usability, adoption and performance for all system related projects based on CSC and field recommendation
• Track project status against key milestones and evaluate ability to achieve timeline
• Coordinate issue resolution meetings between user group and technical team
• Align all system release and deployment timing with Senior Operations Leaders
• Provides communication content for all projects and initiatives to the Communication Team
• Provide stores business enabling support and services, upholding our Service Level Agreement.
• Work autonomously; demonstrate initiative and sense of urgency
• Respond resourcefully to change; know when to call upon others for different perspective
• Show consistency among principles, values and behavior.

SPECIFICATIONS

• Strong Leadership and analytical Skills
• Clear communication, both written and verbal
• Ability to balance multiple projects simultaneously
• Ability to keep sensitive business/personnel information confidential
• Work ethic – flexibility in hours worked (i.e. may need to arrive early or stay late)
• Proficiency of Windows software
• Must have ability to travel 25 – 50% of the time (depending on project)

BASIC QUALIFICATIONS

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