Collections Specialist Job in Billerica, MA

Collections Specialist

We are looking for a Collections Specialist to support receivables and account resolution efforts for a long-term contract opportunity. This position focuses on managing commercial and consumer collections, maintaining accurate account records, and working closely with internal teams to resolve billing issues efficiently. The ideal candidate brings strong experience in collection processes, a detail-oriented communication style, and hands-on proficiency with Oracle and SAP.

Responsibilities include managing commercial and consumer accounts to drive timely payment resolution and reduce outstanding balances, reviewing account activity, identifying delinquent trends, and following up with customers through appropriate collection methods. The specialist will investigate billing questions, coordinate with internal departments to resolve discrepancies affecting payment status, maintain complete and accurate documentation of collection efforts, customer communications, and account updates within system records, reconcile account details, and support credit and collections activities to improve cash flow and account accuracy.

The specialist will use Oracle and SAP to monitor receivables, update account information, and track collection progress. Additionally, the specialist will prepare status updates on aging accounts and escalate high-risk items when additional action is needed.