Collections Specialist

Collections Specialist

We are seeking an experienced Collections Specialist to join a well-established, family-owned technology company near Lakeville, MA. For over 100 years, this organization has served as a trusted technology partner to clients across a variety of industries, earning a reputation for exceptional service and long-term customer relationships.

In this role, you will work closely with a loyal client base to resolve billing discrepancies, manage outstanding receivables, and ensure timely collections. As a key member of the accounting team, you will play an important role in supporting the company's financial health and cash flow.

If you are looking for a stable, long-term opportunity with a growing organization that values its employees and promotes a collaborative culture, we encourage you to apply.

• Evaluate customer and distributor credit worthiness.
• Assess credit risk in granting credit terms and establish credit lines.
• Collect from all our customers and record payments.
• Communicate via email and telephonically with customers, vendors, and Ockers employees.
• Investigate disputed balances and correct errors such as misapplied payments, late charges, direct deposit errors, or over payments.
• Create AR reports and work both internally and externally to keep accounts current.
• Keep information in an organized and accessible system for review and backup.
• Perform other duties as requested.

• 5+ years' experience in a Collections role
• Bachelor's degree or experience equivalent
• Basic understanding of the Fair Debt Collection Practices Act and state and federal laws pertaining to collection activities
• Experience with ERP systems and proficiency in Excel and Outlook
• Strong internal and external customer service abilities