Clerk III

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The Department of Mental Health, Brockton Multi Service Center (BMSC) is seeking a talented individual to fill a full-time Clerk III position. The successful candidate will provide registration and reception support at BMSC to greet and register clients for appointments and directing visitors to desired locations. The incumbent will handle and direct all incoming phones to appropriate staff and provide support to the Billing Department.

This position is 37.5 hours per week. The selected candidate will work 9:00 a.m. to 5:00 p.m. Days off are Sunday and Saturday.

• Responsible for welcoming clients, completing registration, securing/confirming demographic details, and maintaining accurate client information in MHIS/CARe.
• Follows lunch/vacation coverage calendar created by supervisor for facility wide support staff.
• Communicates client arrivals to staff using the Outlook Calendar system and or telephone.
• Responds to all incoming telephone calls and efficiently transfers them to appropriate staff.
• Provides clerical support to various center-wide committees including administrative support.
• Provides backup support to outpatient department clerks and cancels appointments due to unexpected provider issues or inclement weather. Makes outbound calls to clients to confirm upcoming appointments.
• Compiles quantitative data to be included into departmental reports.
• Primary clerical support to Needs and Means Intake Department.
• Retrieves, sorts and distributes facility mail.
• Identifies reception needs, requests supplies, maintains inventory for reception equipment issues and submits tickets to IT when necessary.
• Maintains professional, courteous, and respectful behavior in all interactions with clients, families, staff, and external service providers.
• Completes other tasks assigned by the supervisor.

• Knowledge of clerical office practices and procedures including office record keeping, office correspondence types and uses of office equipment and supplies, business letter and report preparation.
• Ability to exercise discretion in handling confidential information.
• Ability to deal tactfully with others.
• Ability to communicate effectively.
• Ability to establish and maintain harmonious working relationships with others.
• Functional knowledge of Word/Excel/Outlook Calendar management programs.

• Functional knowledge of the Word/Excel/Outlook computer program.
• Previous experience in a busy, fast-paced front desk or reception environment required.
• Must have experience with Outlook calendar management.

The Brockton Multi Service Center provides comprehensive services to mentally ill adults and children. Programs include Case Management, Adult Community Clinical Services program and a Program of Assertive Community Treatment (PACT) team. The Brockton Multi Service Center is a Joint Commission certified facility. In all we always aspire to create an environment which promotes growth and independence for clients, families, and employees alike.

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://(Use the "Apply for this Job" box below)./cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

For questions regarding this requisition, please contact Executive Office of Health and Human Services, Human Resources at  Option 4.

First consideration will be given to those applicants that apply within the first 14 days.

Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in office work, or (B) an equivalent combination of the required experience and the substitutions below:

• A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience.
• A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience.
• A diploma for completion of a one year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum of one year of the required experience.
• A diploma for completion of a…