MG Lead Patient Scheduler

SUMMARY:

Under general supervision, but according to established policies and procedures, functions as a lead or resource person for clerical employees. Utilizes experience-based knowledge of specific unit/department operations in order to assign work, establish work schedules and review the work of others. Regularly performs a variety of clerical duties in addition to lead responsibilities, such as gathering data, preparing reports, taking messages, typing and so forth.

Brown University Health employees are expected to role model the organization’s values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. All employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:
Instill Trust and Value Differences, Patient and Community Focus and Collaborate.

• Functions as a lead or resource person for unit departmental clerical personnel; assigns and reviews work, assists in the orientation and training of new employees, and coordinates the flow of work through an assigned area of responsibility.
• May provide input into the development of work procedures within an assigned unit/department and maintains daily time schedules.
• Monitors and evaluates the work processed by other clerical employees and ensures that established standards of accuracy are maintained.
• May be responsible for ordering and inventorying expendable office supplies for the unit/department.
• Assists subordinate clerical employees with complex and/or sensitive work-related matters, explains and instructs new procedures, reports formats, codes, etc.
• In addition to the above lead duties, regularly performs a variety of clerical duties within assigned unit/department such as researching files, answering phones, compiling reports, studying charts, billing for unit/department charges, maintaining office equipment, and typing.
• May operate a variety of standard and/or automated office equipment such as a calculator, photocopier, adding machine, microfilm viewer, typewriter, and an on-line computer terminal. The level of typing skills required is not that of a correspondence typist.

• Basic knowledge: A level of knowledge generally obtained through high school or its equivalent.
• Ability to operate standard and automated office equipment, including an on-line computer terminal.
• Good math skills to perform statistical analysis, calculate and verify report totals.
• Administrative ability to function as a lead or resource person for clerical employees and coordinate their activities.

• High school diploma or equivalent.
• Six to twelve months of progressively responsible experience to become familiar with all unit/department functions.

Normal office environment. Requires standing, bending, and sitting. Sufficient visual acuity and manual dexterity to use a computer keyboard and other common office equipment.

Performs independently within the department’s policies and practice. Refers specific complex problems to the supervisor when clarification of the departmental policies and procedures is needed.

Functions as a lead or resource person for clerical employees.

$22.04–$36.37

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

535 Faunce Corner Road, North Dartmouth, Massachusetts 02747

M-F 8:00am-4:30pm

Day

8 hours

No