PACT Program Assistant- Office Support Specialist

Office Support Specialist I

Provide comprehensive administrative support to the Brockton-area PACT team, ensuring smooth daily operations and a welcoming environment for clients, staff, and partners.

• Provide administrative support including copying, filing, preparing correspondence, managing mail, and maintaining organized program records.
• Set up and audit client charts, file clinical documentation, track authorizations, and ensure compliance with medical record standards.
• Greet visitors, triage calls, relay information between clients and staff, and assist in addressing urgent or escalating situations.
• Maintain databases, complete client enrollments and discharges, update demographic information, and prepare data for audits and committee review.
• Support program operations by coordinating schedules, tracking staff leave, preparing monthly calendars, and maintaining program protocols and manuals.
• Assist clinical staff by coordinating with pharmacies, updating appointment cards, monitoring waiting areas, and reporting observed client concerns.
• Manage office supplies and equipment, coordinate repairs, and ensure functional work spaces for staff.
• Communicate with landlords, pharmacies, and internal departments to support client needs and program operations.
• Provide backup coverage for reception and registration, including client check‑ins, staff notifications, and system updates.
• Serve as cross‑trained support for key supervisory duties, follow established procedures, and maintain knowledge of available programs and services.

• Knowledge of office management practices, general report writing, and use of standard office equipment.
• Ability to understand, explain, and apply relevant laws, regulations, policies, and procedures.
• Strong analytical skills with the ability to evaluate data, draw conclusions, and make informed recommendations.
• Ability to follow written and verbal instructions and gather information through interviews, documents, and records.
• Clear and concise writing skills with the ability to organize information logically and prepare accurate reports.
• Ability to maintain detailed and accurate records, including charts, tables, and tracking systems.
• Effective oral communication skills, including the ability to provide clear instructions and interact tactfully with diverse populations.
• Ability to build rapport and maintain positive working relationships across varied cultural and economic backgrounds.
• Demonstrated sound judgment, discretion with confidential information, and the ability to supervise when required.

• Advanced proficiency with office software, databases, and electronic record systems.
• Experience working in healthcare, behavioral health, or human services settings.
• Strong ability to multitask and manage competing priorities effectively.
• Excellent verbal and written communication skills for interacting with clients, families, and staff.
• Familiarity with handling confidential information, including HIPAA or privacy‑related standards.
• Proven problem‑solving skills with the ability to identify issues and recommend solutions.
• Customer service experience demonstrating empathy, professionalism, and patience.
• Strong organizational and time‑management abilities with attention to detail.
• Experience supporting multidisciplinary teams such as clinicians, nurses, or social service staff.
• Adaptability and willingness to learn new systems, procedures, and program requirements.

Full‑time 37.5 hours per week. 1st shift Monday through Friday. Days off Saturday and Sunday.

$56,730.70 – $79,982.50 yearly.

Brockton, Massachusetts – 165 Quincy Street.

Health insurance and tuition remission are included as part of an excellent salary and benefit package.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.

A criminal background check will be completed on the recommended candidate prior to hire.

Title 101 CMR 23.00 requires certain agency staff to have received the COVID‑19 and influenza vaccinations or to have taken required mitigation measures.