Patient Coordinator

Job Location:

West Brookfield, MA 01585

Position Type:
Full Time

Salary Range: $22.00 - $25.00 Hourly

Job Category:
Health Care

At West Brookfield Dental, the Patient Coordinator is more than a front desk role — you are the first impression and a key part of creating a calm, welcoming experience that helps patients feel comfortable from the moment they walk in. If you thrive in a fast-paced, patient-focused environment and know how to keep a schedule running smoothly, we’d love to meet you.

Schedule:

Full-time – 5 days per week:
Monday – Thursday 7am – 5pm and Friday 9am – 4pm

This is an opportunity to step into a well-run, team-oriented practice where your role is essential to both the patient experience and the success of the office.

• Create a welcoming, high-energy environment by greeting patients and setting the tone for an exceptional visit
• Keep the day running seamlessly by managing the schedule, minimizing wait times, and proactively solving issues as they arise
• Serve as the connection point between patients and the clinical team, ensuring smooth handoffs and clear communication
• Support patients through their visit — from check-in to check-out — including scheduling next appointments and collecting payments
• Present treatment plans, explain insurance coverage, and discuss financial options with confidence and accuracy
• Stay ahead of the schedule by confirming appointments, verifying insurance, and following up on missed or late arrivals
• Maintain accurate patient records and ensure all processes align with HIPAA standards
• Contribute to a clean, organized, and professional front office environment
• Support the team with onboarding, training, and day-to-day office operations
• Perform other duties and responsibilities as assigned by management

• Health insurance starting on your first day of employment
• Vision insurance
• Paid vacation time
• Paid holidays
• Paid sick time
• Dental and orthodontic benefits
• 401(k) retirement plan with employer contribution
• Consistent, set schedule (no weekends!)

• Previous experience in a dental office setting is preferred
• Hands‑on experience verifying insurance and a strong understanding of coverage, benefits, and patient responsibility is highly desired
• Proven ability to manage a busy schedule and multitask in a fast-paced environment
• Strong communication skills with the ability to confidently speak with patients about treatment and finances
• High attention to detail and accuracy in handling patient information and payments
• Professional presence with a positive, team-oriented mindset that provides exceptional customer service to all our patients
• Comfort using practice management software and standard office tools