Receptionist​/Spa Coordinator

Benefits

• 401(k) matching
• Employee discounts
• Competitive pay
• Employee discounts on services/products

We’re seeking a part‑time polished, service‑driven Receptionist / Patient Care Coordinator for Foxboro and Franklin to be the welcoming face and voice of our medical spa. In this role, you’ll deliver a luxury‑level patient experience from the first phone call to post‑visit follow‑up, while keeping the front desk running smoothly managing phone calls, texts, and client flow.

• Greet patients warmly, check them in/out, and ensure a seamless, elevated visit flow
• Create a calm, organized, and hospitality‑forward environment (music, refreshments, waiting area presentation)
• Anticipate patient needs and resolve concerns with empathy and professionalism

• Manage provider schedules and appointment bookings with a focus on efficiency and patient convenience
• Confirm appointments and handle reschedules/cancellations
• Coordinate consultations, treatment series, and follow‑up visits; track treatment plans and timelines

• Answer calls and respond promptly to texts with confident, friendly communication
• Educate patients on next steps (prep, aftercare, timing) within scope; elevate clinical questions appropriately

• Collect payments, process gift cards, memberships/packages, and loyalty programs
• Educate patients on services, packages, and skincare recommendations (non‑clinical) to support sales
• Maintain product merchandising standards and assist with inventory tracking and restocking

• Maintain accurate patient records in the EMR/CRM (demographics, communications, appointments)
• Ensure completion of intake forms, consent forms
• Support clinic policies around privacy, professionalism, and service standards

• 1–3+ years of front desk, hospitality, or patient coordination experience (med spa/dermatology/plastics preferred)
• Excellent communication skills—confident phone etiquette and strong writing (texts)
• Strong organizational skills and ability to multitask in a fast‑paced, high‑touch environment
• Comfort with sales conversations in a service‑first way
• Proficiency with computers and scheduling software; EMR/CRM experience a plus (e.g., Aesthetic Record, Zenoti, Mya, Symplast, etc.)
• Professional appearance and demeanor aligned with a luxury brand

• Patients consistently feel welcomed, cared for, and informed
• Front desk operations are accurate, clean, and efficient—cashout and documentation are on point

• Ability to stand/sit for extended periods, lift up to ~20 lbs, and work at a computer/phone throughout the day
• Flexibility with work schedule to include evening hours and an occasional Saturday
• Willing to work at either location as needed to cover vacations/sick calls