Front Desk ​/ Administrative Support Specialist

Nalu Federal is a subsidiary company of the Kanaka Foundation - An NHO who's mission is to support Native Hawaiians.

• Health insurance
• Dental insurance
• Vision insurance
• Pet insurance
• 401K
• ...and much, much more!

This position is contingent on contract award.

Nalu Federal is seeking a professional, dependable Front Desk / Administrative Support Specialist to support the Military & Family Readiness Center at Hanscom Air Force Base. This is a full-time, on-site position supporting military members, families, retirees, and other customers through front desk reception, administrative support, scheduling, customer service, and data-entry activities.

This position requires excellent interpersonal skills, professionalism, strong attention to detail, and the ability to work effectively in a busy customer-facing environment.

• Greet visitors and provide professional front desk customer service.
• Answer incoming telephone calls and determine the nature of each inquiry.
• Direct customers to the appropriate Military & Family Readiness Center staff member or program.
• Schedule customers for classes, workshops, and other M&FRC services.
• Provide clear information regarding routine programs, services, and procedures.
• Enter and maintain information in Air Force and Department of Defense web-based systems, including AFFIRST and Transition Assistance Program systems.
• Schedule Transition Assistance Program workshops and send reminder communications to participants.
• Maintain accurate client sign-in information.
• Prepare monthly client usage and data-entry reports.
• Maintain an organized and professional front desk/reception area.
• Maintain and organize publications, resources, chairs, and customer materials.
• Report equipment or facility issues to appropriate personnel.
• Perform other related administrative and customer-support duties associated with the M&FRC mission.

These responsibilities closely track the PWS, including reception, scheduling, AFFIRST/TAP data entry, customer communications, client sign-in, monthly reporting, and maintenance of the front desk area.

• At least one year of customer service experience in a professional or business environment.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Windows.
• Comfortable working with web-based applications such as Microsoft Edge and Chrome.
• Strong data-entry and organizational skills.
• Ability to accurately enter and maintain records and complete assigned tasks within established deadlines.
• Ability to interact professionally with a diverse population.
• Ability to receive task direction and training while remaining organized and self-directed.

The PWS specifically requires Microsoft Office proficiency and at least 12 months of customer-service experience.

• Previous experience supporting the U.S. military, Department of Defense, veterans, military families, or a government organization.
• Familiarity with military protocol and military family-support programs.
• Previous front desk, administrative assistant, customer service, scheduling, or data-entry experience.
• Experience handling sensitive or personally identifiable information.

A basic understanding of military protocol, military support organizations, and family systems is preferred.

This is an on-site position at Hanscom AFB, MA 01731
. The normal workweek is Monday through Friday, 40 hours per week. Employees may begin as early as 7:30 a.m. but no later than 8:00 a.m. The position includes a 30-minute unpaid lunch period. Federal holidays are observed in accordance with the contract.

The selected candidate must be able to obtain and maintain access to Hanscom AFB and a Common Access Card (CAC). This process includes background screening and fingerprinting. The employee must also complete required security and Information Assurance training and obtain a favorable security background determination before accessing Government systems.

Candidates selected for consideration must…