Receptionist​/Administrator

As the first point of contact for our patients, you will play a vital role in ensuring they receive a welcoming and efficient service. Youll be responsible for managing incoming queries, booking appointments, handling administrative tasks and supporting the clinical team with day-to-day operations.

• Provide a courteous and effective reception service to patients and visitors
• Answer telephone calls efficiently and direct patients to the appropriate services
• Manage appointment bookings, including use of triage tools and hub referrals
• Process patient information accurately using clinical systems
• Respond to E-consults and email queries in a timely and professional manner
• Maintain effective communication within the practice team and with external healthcare partners
• Support other administrative duties as needed, including filing, scanning, and managing shared mailboxes

• Excellent communication skills verbal and written
• Strong organisational skills and attention to detail a must.
• Ability to multitask, work under pressure and prioritise workload
• Confident using IT systems (previous EMIS experience is an advantage)
• Friendly, positive and team-oriented attitude
• Commitment to maintaining confidentiality and professionalism
• Flexibility to cover annual leave and absences as required
• Available for shifts between the hours of 8am and 6pm