Clerical support, Clerical

We are seeking a Clerical Support role provides administrative and clerical assistance for the Boiler & Pressure Vessel Program (BPV) in Stow, MA. They will manage daily office interactions by answering and routing phone calls, processing incoming and outgoing mail, and handling program-specific documentation. Additional responsibilities include processing Certificate of Inspection fees, printing and mailing certificates, invoices, notices of violation, preparing license renewals, and maintaining accurate division records through scanning and filing.

• Provide daily administrative and clerical support for the Boiler & Pressure Vessel Program (BPV).
• Answer incoming phone calls promptly and maintain professional telephone coverage for the department.
• Route incoming telephone calls to the appropriate personnel and program contacts across the division.
• Process and distribute incoming mail to designated team members and departments.
• Process, handle, and dispatch program-related outgoing mail and correspondence.
• Process, organize, and manage program-related documents and administrative paperwork.
• Process Certificate of Inspection fees in accordance with established program procedures.
• Print and mail completed certificates of inspection to program recipients.
• Print, prepare, and mail program invoices and formal notices of violation.
• Prepare and dispatch license renewal packages and related documentation.
• Scan, file, and maintain division records, documents, and administrative files.
• Perform additional administrative tasks as assigned to support broader division operations.

• Minimum 1 year of experience with Microsoft Outlook, Excel, and Word.

Equal Opportunity Employer, including disabled and veterans.