Inside Sales Representative

SUMMARY

The Manager of Operations coordinates with the Director of Operations to manage the daily operations of programs, support the development and growth of new and existing programs, and ensures continuity and adherence of policies and procedures, quality standards, patient care and services, public relations, employee relations, fiscal responsibility, and clinical and regulatory compliance.

• Assist with the formulation and implementation of business plans and reports on program operations.
• Supports the implementation and monitoring of annual strategic goals.
• Works with Director of Operations in developing and measuring long-term and short term objectives.
• Is involved in supporting operations and provides regular updates on progress and status.
• Reports on site-specific organizational effectiveness and efficiency.

• Identify viable markets for Rogers Behavioral Health services.
• Research real estate opportunities in target area.
• Coordinate all aspects of new program development for the select location.
• Insure continuity of operations and care with Rogers Memorial Hospital policies and procedures.
• Act as the sole resource for project update summaries to senior leadership.
• Communicate development progress and possible obstacles in a timely manner to mitigate delays.
• Develop and execute FTE models according to program guidelines.

• Supports oversight of financial stewardship for site.
• Assists with analysis of monthly operational review of financial performance.
• Supports review of site-specific daily census and attendance reports.
• Works with Director of Operations to prepare and submit site-specific annual operations budget.

• Works with Director of Operations on new program implementation, including recruitment and onboarding of required staff.
• Assists with development and implementation of market specific activities and business development plans.

• Ensures adequate provision of clinical support services.
• Provides coaching to employees in areas of performance that do not meet expectations, to support employee success.
• Works in conjunction with the Human Resources Business Partner and Director on employee relations.

• Responsible for daily operations as directed by Director of Operations.
• Ensures current policies and procedures are maintained

• Assures regulatory compliance with Federal, State, and local standards to ensure maintenance of program operations
• Supports quality initiatives and assists with implementation and continued monitoring of initiatives.
• Ensures Joint Commission readiness at site.

• Attend all mandatory seminars appropriate to the position
• Promote the department goals and the mission of the Organization.
• Demonstrate understanding of JCAHO and other regulatory agency compliance regulations.
• Participate in Hospital committees, Performance Improvement team meetings and team projects, as directed.
• Participate in the Performance Improvement program.
• Conduct self in a professional manner
• Other duties as assigned

• Bachelor’s degree required. Master’s degree preferred.
• Previous operational and supervisory/management experience required preferably in health care.
• Knowledge of healthcare agency regulations; such as Joint Commission, State and Federal.
• Must pass pre-employment background and drug screen.
• Must be fully vaccinated for COVID unless approved for a medical or religious exemption.

• Comprehensive benefits package (medical, dental, vision, etc.) for positions of 30 hours or more per week.
• Childcare reimbursement offered for positions of 20 hours or more per week.
• Gainshare bonus based on company goals.
• 401k with matching contribution that is fully vested from day 1.
• Loan relief, tuition reimbursement and scholarship opportunities.

Rogers Behavioral Health is a nationally recognized, not-for-profit provider of highly specialized psychiatric care. Rogers offers evidence-based treatment for children, teens, and adults with OCD and anxiety, addiction, depression and other mood disorders, eating disorders, trauma, and PTSD. Backed by more than a century of experience, Rogers is leading the way on measurement-based care and use of clinical outcomes. Rogers provides residential care and has three inpatient facilities located in southeastern Wisconsin.

Rogers also offers outpatient services in a growing network of communities across the U.S.

For more information, visit rogbersbh.org.

EOE/MFDV

Equal Employment Opportunity and Affirmative Action – Rogers Behavioral Health (rogersbh.org)