Manager Product Support

This opportunity resides with Uncrewed Systems (UxS), a business group within HII’s Mission Technologies division. Uncrewed Systems comprises unmanned underwater vehicles (UUVs), unmanned surface vehicles (USVs) and autonomy software.

HII creates advanced unmanned solutions for defense, marine research and commercial applications.

The Global Customer Service & Sales Manager is responsible for driving customer satisfaction, aftermarket revenue growth, and operational excellence across the UxS aftermarket space. This role leads customer engagement initiatives, oversees the global aftermarket sales pipeline, and provides leadership to customer service and technical support personnel.

• Coach and develop Customer Service and Technical Support personnel to improve responsiveness, accountability, and customer outcomes.
• Establish team objectives, performance metrics, and best practices for customer engagement and service delivery.
• Provide leadership and oversight of customer service execution and processes for all repair depots.

• Own and manage customer satisfaction metrics across all supported programs.
• Meet regularly with customers to assess satisfaction, identify emerging needs, and strengthen long‑term relationships.
• Support high‑visibility customer programs, serving as a liaison between customers and internal stakeholders.

• Administer Salesforce and Jira associated business processes supporting the UxS Aftermarket Pipeline.
• Provide direct oversight of repair depots aftermarket pipeline, ensuring global alignment, opportunity tracking, and service consistency.
• Develop and implement sales best practices, training, and performance metrics to improve opportunity conversion and customer engagement.

• Manage the global aftermarket training schedule and coordinate resources to ensure successful course execution.
• Develop new training offerings, custom coursework, and customer‑specific learning solutions.
• Expand training‑related revenue opportunities through new service offerings and customer engagement initiatives.

• Coordinate cross‑functional activities between customers, engineering, operations, logistics, and program management teams.
• Support operational planning and execution for aftermarket repairs, training, spares, and customer support activities.
• Support strategic planning, customer communications, and business operations across the UxS aftermarket organization.

Experienced in systems analysis, spares provisioning, technical data, training, maintenance/modifications, support equipment and facilities.

• 4 years relevant progressive experience with a Bachelor’s degree in a related field; or 2 years relevant progressive experience with a Master’s degree in a related field; or a High School Diploma or equivalent and 8 years relevant progressive experience.
• Must be able to obtain and maintain a government clearance.
• Experience with AUVs.

Job Performance will normally require only minor lifting and carrying of boxes of records or equipment.

We offer competitive benefits such as best‑in‑class medical, dental and vision plan choices; wellness resources; employee assistance programs;
Savings Plan Options (401(k)); financial planning tools; life insurance; employee discounts; paid holidays and paid time off; tuition reimbursement; as well as early childhood and post‑secondary education scholarships. Bonus/other non‑recurrent compensation is occasionally offered for qualified positions, and if applicable to this role will be addressed by the recruiter at the screening phase of application.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

If you need a reasonable accommodation for any part of the employment process, please send an e‑mail to and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case‑by‑case basis. Additionally, you may also call 1‑844‑849‑8463 for assistance. Press #3 for HII Mission Technologies.