Administrative Assistant-Res. Prop. Mgt

This position supports the Residential Home Watch department, with responsibilities that may change periodically, so flexibility is essential. Certain tasks must be completed on a daily, weekly, or monthly basis. Strong attention to detail & consistent follow-through is crucial for success in this role. The environment is collaborative, & teamwork is key-information must be shared openly to ensure accessibility for all team members at any time.

Effective communication within the company & with customers is vital to maintaining smooth operations & ensuring customer satisfaction.

• Health, Dental, & Voluntary Life (50% company contribution for first 2 years, then 75%) eligible after 90 days of employment
• An additional $50,000 life insurance policy (paid by Cape Associates)
• 401(k) & profit-sharing retirement plan
• Paid Family & Medical Leave through private insurer
• Employee Referral program
• Paid Time Off
• Paid Holidays
• Bi-Annual Bonuses
• Employee recognition programs

• Actively communicate with the Manager & Assistant Manager of Residential Property Management, Residential Property Inspectors, & Maintenance Technicians.
• Enter work orders as received in the Workorder inbox.
• Run weekly work order dispatch reports for inspectors.
• Run weekly inspections report.
• Audit inspection sheets on a weekly basis.
• Audit key boxes on a monthly basis.
• Attend weekly team meetings, take notes, & update Foundation in a timely manner.
• Provide new customer information to Residential Property Inspectors in a timely manner.
• Send inspections emails daily.
• Manage document imaging for Home Watch invoices.
• Update any changes in the UDF fields in Foundation.
• Closely work with the Scheduling & Dispatch Coordinator to confirm work orders are entered & completed.
• Play an active role in the Home Watch contract process as directed by the Manager & Assistant Manager of Residential Property Management.
• Run weekly reports at the time of contract renewals.
• Enter all work orders for spring/fall service requests received with contract renewals.
• Provide new customer information to inspector as directed by Assistant Manager.
• Additional Home Watch duties & responsibilities as directed by Assistant Manager &/or Manager.

• Minimum of 2 years administrative experience.
• Construction/Property Management experience Preferred
  .
• Excellent Customer Service Skills.
• Strong Planning, organizational, & time-management abilities.
• Effective problem-solving Capabilities
  .
• Clear & Professional Written & Verbal Communication Skills for customer interactions.
• Ability to work both independently & collaboratively with diverse teams across multiple divisions within the company.
• Adaptable to a fast-paced environment; able to reprioritize & handle urgent tasks as they arise.
• Strong interpersonal skills & the ability to build relationships with others.
• Must be driven & growth oriented.
• Must have strong communication skills.
• Must be proficient in Microsoft Word, Excel, & Outlook.
• Must learn Cape Associates accounting, marketing, & data management programs.

This is largely a sitting role; however, some standing & movement is required. This includes the ability to lift files, open filing cabinets & bend or stand, as necessary. Occasionally, heavy lifting up to 50 pounds may occur.