Leveraging Liaison​/Client Care

Leveraging Liaison / Client Care Associate (Full or Part-Time)

Cape Cod Veterinary Specialists | Buzzards Bay, MA

$21–$26/hour (starting at $21/hr; commensurate with experience and schedule)

Cape Cod Veterinary Specialists (CCVS) is growing, and the heart of that growth is an exceptional client experience. This hybrid role is perfect for someone who loves both the fast-paced flow of emergency medicine and the communication and organization that keeps clients, patients, and referring veterinarians supported every step of the way.

In this position, you’ll work some shifts as a Leveraging Liaison (supporting the doctor/medical team) and some shifts as a Client Care Associate (front-end client experience and transactions).

The Leveraging Liaison supports the ECC medical team to provide high-quality medical care with a high standard of service for the client, the patient, and the referring veterinarian. You’ll work closely with the triage doctor to help keep patient care moving—supporting communication, flow, discharges, and client updates while the doctor focuses on diagnosis and treatment.

The CCA is the first and last impression of CCVS. This role is client-focused and does not involve direct interaction with pets. You’ll support clients and the medical team by coordinating appointments, sharing information, managing phones and records, and processing financial transactions—helping ensure every client feels informed and cared for.

Full time (>30 hours) or part-time (flexible schedule with a mix of day and swing shifts).

• Potential schedule includes a mix of day and swing shifts
• Some shifts scheduled as Leveraging Liaison, others as Client Care Associate
• Includes one weekend shift every week
• Holiday rotation required
• Initial training schedule may differ

• Promote patient flow to help limit client wait times
• Communicate directly with referring doctors and hospitals
• Communicate directly with pet owners/clients
• Review and discuss estimates and finances with clients
• Support patient discharge according to doctor instructions
• Process payments and handle financial transactions accurately
• CCA duties include check-in/check-out, directing phone calls, and data entry

• Customer service experience
• 2+ years in a veterinary hospital environment as a technician, liaison, or CSR (equivalent experience considered)
• Strong computer skills and ability to learn veterinary software
• Basic math skills (deposits, payments, transaction accuracy)
• Ability to balance priorities and stay calm in a busy environment
• Clear, professional communication style
• Friendly, engaged, and respectful with clients, referring DVMs, and teammates

• Knowledge of ezyVet and Smart Flow
• Experience with Care Credit

• Starting at $21/hr which is commensurate with experience, schedule, and credentials
• Uniforms allowance provided (scrubs)
• Team discounts on pet care
• Paid Time Off and Holidays
• Weekly grocery delivery for staff meals and snacks
• On-site Veterinary Social Worker to support emotional wellness and resilience

You’ll join a team that values compassion, communication, and collaboration—where your work directly impacts the experience of clients, patients, and referring veterinarians. If you love being the calm, capable bridge between medicine and service, this role was made for you.