Customer Service Support Lead

Lantheus (NASDAQ: LNTH) is the leading radiopharmaceutical-focused company, delivering life-changing science to enable clinicians to Find, Fight and Follow disease to deliver better patient outcomes. Headquartered in Massachusetts with offices in New Jersey, Canada, Germany, Sweden, Switzerland and United Kingdom, Lantheus has been providing radiopharmaceutical solutions for nearly 70 years.

Today, we’re expanding our portfolio and pipeline across oncology, neurology and cardiology. Through recent acquisitions, along with strategic partnerships across the life sciences ecosystem, we are accelerating our efforts to advance precision medicine and improve patient outcomes around the world.

At Lantheus we are purpose-driven, and every employee plays a vital role in our success. We’re dedicated to cultivating a high-growth, forward-thinking culture where innovation thrives and diverse perspectives drive meaningful progress.

Join us and be part of a company where your contributions make a real impact, because we know someone’s health is in our hands.

We’re looking for an enthusiastic and customer-focused Customer Service Support Lead to join our dynamic team. If you have 3+ years of customer service experience and enjoy helping others, we’d love to hear from you.

This role offers remote flexibility, with the opportunity to participate in a hybrid work model for those who prefer in‑office collaboration. The schedule is Monday through Friday, 10:30 AM – 7:00 PM EST.

We’re seeking a strong communicator and problem‑solver who thrives in a fast‑paced environment and is dedicated to delivering exceptional customer experiences.

• Serve as the primary point of contact for customer account management, handling order placement, inquiries, and complaints via phone and email.
• Address a wide variety of customer inquiries, ranging from routine questions to complex special requests.
• Support accounts receivable activities and ensure documentation accuracy for all transactions.
• Support customers with billing related matters, including invoice questions, purchase order discrepancies, and coordination of issue resolution with internal teams.

• Accurately process and monitor product orders using various systems, ensuring timely delivery and adherence to customer requirements.
• Determine appropriate facilities to fulfill orders by evaluating factors such as proximity, production schedules, and product decay rates.
• Communicate effectively with customers regarding order status, production schedules, and any potential delays, providing alternative solutions as needed.

• Proactively resolve issues related to manufacturing or delivery that may impact customers, ensuring continuity of care for patients.
• Investigate and resolve service failures, billing errors, and other complaints, coordinating with management for resolution.

• Manage compliance requirements, including quality control and reporting of adverse events, to uphold regulatory standards.
• Ensure all activities align with quality assurance protocols and regulatory requirements.
• Demonstrate strong commitment to safety and adhere to all company safety protocols and values.

• Collaborate with internal and external teams to ensure seamless order completion, invoicing accuracy, and customer satisfaction.
• Partner with the sales team to provide account support, share insights, and assist with promotions or special initiatives.
• Participate in team initiatives, training sessions, and improvement projects to drive excellence in customer service operations.
• Communicate with diverse stakeholders, including doctors, technicians, and purchasing agents, tailoring support to their specific needs.

• Utilize multiple software systems (ERP, CRM, and third‑party tools) to manage customer orders and account history effectively.

• 3+ years in a customer‑facing role, preferably in healthcare, pharmaceutical, or technical industries.
• Strong communication skills, both…