Customer Service Operations Lead

Customer Service Operations Lead

Immediate hiring in Taunton, MA for our Supply Chain Solutions division. Hourly pay $22.50 per hour based on experience. Schedule Tuesday‑Saturday 9:00 a.m. – 5:30 p.m.

• Medical, Dental, Vision Benefits start at 30 days
• 401(k) Savings Plan with a company match
• Discounted employee stock purchase options
• Employee discounts on tools, cars, appliances, travel and more
• All major holidays paid and paid time off within the first year
• Up to 12 weeks paid maternity leave

• Achieve customer metrics to ensure performance goals are successfully met, decrease incident rates, comply with Standard Operating Procedures (SOPs), etc.
• Monitor calls and be prepared to de‑escalate calls.
• Oversee all paperwork associated with orders and maintain the corresponding files.
• Maintain a current procedure book for the customer service jobs and functions.
• Act as a liaison between operations and the customer, in administration of accounts and between the office and customer regarding credit charges.
• Coordinate special customer requests with the transportation and operations departments, expediting orders as necessary.
• Compile statistical information from manifest data and prepare related reports.
• Help lead the execution of daily dispatch including planning, delivery, monitoring of assigned loads, drivers, and equipment in tandem with the customer’s requirements for production plans, routes and schedules.
• Maintain a good working relationship with customers by responding to all inquiries and complaints concerning shipments, inventory count requests, etc., in a courteous and efficient manner.

• Performs other duties as assigned.

• Strong verbal and written communication skills.
• Ability to simultaneously handle multiple priorities.

• High School diploma or GED required.
• Three (3) years or more customer service experience required.

Ryder is a proud Equal Opportunity Employer and drug‑free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with a disability.