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Customer Service Manager: Lead CX & Growth Initiatives

Job in Deerfield, Franklin County, Massachusetts, 01342, USA
Listing for: Pelican Products
Full Time position
Listed on 2026-06-18
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Customer Success Mgr./ CSM, HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
Location: Deerfield

Pelican Products in South Deerfield, MA is hiring a Customer Service Manager to lead a high-performing team. In this role, you will drive customer satisfaction and operational performance while also acting as the 'Voice of the Customer' to enhance the overall experience. The position covers multiple responsibilities including process improvements and cross-functional collaboration.

If you are strategic and people-focused with a strong background in customer service, this opportunity offers a chance to make a real impact in a reputable company.

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