Member Services Representative

Job Title

This position reports to the Manager.

Requirements:

• Fluent in English
• Proficient reading and writing skills
• Computer skills

Special

Skills:

• Strong customer service skills

Responsibilities:

• Membership sales
• Greet all members and guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere, which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products
• Schedule member services: tanning, etc
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Opening and closing duties

Meetings:

• Monthly or weekly department meetings
• Employee training meetings

Compensation: $17.00 per hour

Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, Hydro Massage® bed, and an extensive schedule of Crunch's signature classes including Zumba®, Body Web with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.