Customer Service Representative - Distribution |West Boylston, MA

Customer Service Representative | West Boylston, MA

Job Category :
Telesales & Customer Service

Requisition Number : DRAFT
021743

Full-time

This is an onsite role in our West Boylston, MA office, 8:00AM-5:00PM

Bunzl New England 10, 180 Shrewsbury Street, West Boylston, MA 01583, USA

As a Customer Service Representative (CSR), you’ll support business customer accounts by handling a high volume of inbound calls, emails, and order inquiries. You’ll work closely with a team of 6–8 peers to resolve order, product, pricing, billing, and delivery issues quickly and accurately.

This role acts as a key customer support liaison between sales, warehouse operations, billing, and customers—ensuring a smooth order experience from start to finish.

• Handle 50–100+ daily customer interactions (inbound calls, email, EDI, and fax).
• Process and manage high-volume customer orders with strong accuracy and attention to detail.
• Investigate and resolve order issues, billing discrepancies, and delivery concerns.
• Act as a point of contact between customers, sales, warehouse, and billing teams.
• Expedite orders and ensure timely fulfillment.
• Build strong relationships with customers and internal stakeholders through high-quality customer service.
• Collaborate cross-functionally to solve problems and meet customer needs.
• Maintain knowledge of products, systems, and company processes.
• Support additional customer service and administrative tasks as needed.

Demonstrated ability to work independently and make autonomous decisions to resolve customer inquiries and escalating when appropriate.

• High school diploma or equivalent required.
• 1+ years of customer service, call center, or account support experience preferred.
• Experience with order entry, order processing, or ERP systems is a plus.
• Strong communication skills (phone, email, and written).
• Ability to manage high call volume and competing priorities.
• Comfortable working in a fast-paced, team-oriented environment.
• Proficient in Microsoft Office (Outlook, Teams, Word, Excel & CoPilot).
• Strong problem‑solving skills and attention to detail.
• Team player with a willingness to cross‑train and support others.
• Experience with AS400 or similar ERP/order management system preferred.

• Bunzl hourly pay range for this role is $20.00 - $21.85 based on education, experience and location
  .
• Medical, Dental & Vision Benefits effective the 1st day of the month after 30 days.
• Paid Time Off - Vacation, Sick, Holidays and Personal Time.
• 401K with generous company match.
• Additional benefit information can be found on the Bunzl Careers home page under Benefits and Perks.

Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.