Service BDC Appointment Coordinator
Listed on 2026-07-01
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Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, HelpDesk/Support, Customer Success Mgr./ CSM
Service Appointment Coordinator
Copeland Toyota has an opening within our service center call team. We are a growing automotive group with room for advancement. We are looking for applicants with a solid customer service background and call center or appointment setting skills. Automotive experience is not required however, Business Development Center experience is a plus. This is not a remote position. Count on Copeland for a great career choice!
A Service Appointment Coordinator is the first point of contact for our service customers. Customer satisfaction is our # 1 priority!
Example of full-time hours available:
Sunday: OFF, Monday: 8AM-6PM,Tuesday OFF, Wednesday: 7AM-6PM, Thursday: 7AM-5PM, Friday: 8AM-5PM,Saturday:8AM-4PM
* Flexible schedule available for qualified candidate
Full-Time Benefits Offered:
- Tufts Health Insurance and Blue Cross Dental Insurance
- 401(K) Retirement Plan with Employer Match
- Group Life Insurance
- Paid Vacation
- Personal Time Off (PTO)
Job Responsibilities:
- Scheduling appointments for maintenance, repairs, and recalls.
- Effectively listen and communicate with our service customers
- Making outbound calls pertaining to follow up, appointment reminder and other service-related calls.
- Respond to email and text inquiries in a professional, well-spoken manner
- Other duties as assigned.
Qualifications:
- Outgoing and a positive demeanor
- Good listener and communicator
- Confident, pleasant and professional
- Team oriented
- Ability to work full time
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