Customer Service Support

Customer Service Support & Inside Sales Weymouth, MA

Compensation: $18.00/hour + Commission
On-Target Earnings: $55,000–$70,000 annually

This role blends customer support and inside sales, working with inbound leads to assist customers, manage orders, and drive revenue through follow-up and service coordination.

Our client provides training and ongoing mentorship. Candidates with retail or customer-facing experience and a positive attitude will thrive in this role.
Schedule

Standard hours: 8:00 AM – 4:30 PM Monday
- Friday
Winter hours may extend to 5:00–6:00 PM
November–April:
Open 6 days per week
Must work 1 weekend day
One weekday off
Occasional extended hours during peak season August
- November

Key Responsibilities
Answer inbound customer calls
Process orders and schedule service
Dispatch technicians as needed
Conduct follow-up calls to close sales opportunities
Provide excellent customer service and support
Assist with seasonal sales efforts and promotions
Sales & Seasonal Focus
Peak selling season:
August–December
Marketing support includes company-generated leads and campaigns (e.g., mailers/postcards August–November)
Off-season shifts to more CSR-focused responsibilities

Qualifications
Strong communication and customer service skills
Positive attitude and willingness to learn
Ability to multitask in a fast-paced environment
Retail or service experience preferred (but not required)

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.